While trying to run the Az AD Connect wizard, error - unable to create the synchronization service account

FrustratedAdm 1 Reputation point

While running the Azure AD Connect wizard, in the last step I repeatedly get an unexpected password prompt with the Azure AD sync account username prepopulated.
Then I get an error "unable to create the synchronization service account for azure active directory".
What could possible gone wrong that would trigger a logon prompt using the Sync account?


Azure Active Directory
Azure Active Directory
An Azure enterprise identity service that provides single sign-on and multi-factor authentication.
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  1. Alfredo Revilla (MSFT) 15,656 Reputation points Microsoft Employee

    Please create an Azure support request to better address this issue.

  2. Bhanot Ravi 31 Reputation points

    Hi FrustratedAdm,

    Can we know if the issue is resolved now, if yes, then if we can know the resolution. This will help the community.


  3. Khurram Rahim 1,431 Reputation points
    No comments