SCDPM - Backup failed

Question

When we taking the server backup getting failed with error below error message

Cryptographic services failed while processing the onidentity call the system writer object
Add corePnpFiles:Failed to open setupapi install log

EventID:513
Event Source: CAP12

Answer 1

Hi

tried the above commands , still backup is failing with same error

Answer 2

Hello

Thank you for your question and reaching out. I can understand you are having issues related to DPM backup.

To resolve this issue, follow the Microsoft KB Articles on this matter. We strongly recommend engaging Microsoft in resolving this issue. For your convenience, below are the commands that need to be executed from an elevated command prompt from Microsoft KB 2009272

Takeown /f %windir%\winsxs\temp\PendingRenames /a
icacls %windir%\winsxs\temp\PendingRenames /grant "NT AUTHORITY\SYSTEM:(RX)"
icacls %windir%\winsxs\temp\PendingRenames /grant "NT Service\trustedinstaller:(F)"
icacls %windir%\winsxs\temp\PendingRenames /grant BUILTIN\Users:(RX)
Takeown /f %windir%\winsxs\filemaps* /a
icacls %windir%\winsxs\filemaps*.* /grant "NT AUTHORITY\SYSTEM:(RX)"
icacls %windir%\winsxs\filemaps*.* /grant "NT Service\trustedinstaller:(F)"
icacls %windir%\winsxs\filemaps*.* /grant BUILTIN\Users:(RX)

net stop cryptsvc
net start cryptsvc

Reference :

https://answers.microsoft.com/en-us/windows/forum/windows8_1-hardware/cryptographic-services-failed-while-processing-the/c4274af3-79fb-4412-8ca5-cee721bda112

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