New phone, external account, "action required" and I don't have a QR

Question

New phone, external account, "action required" and I don't have a QR

Magnus 11

So, basically the title.
I've replaced my phone (still have the old one), I've managed to transfer all my accounts to the new phone.
Private and work-emails/accounts seem to be working fine, but I'm also using the app to log into a few external services - and while the accounts have been transferred, it says "action required" and wants me to scan a QR-code or enter link + code manually.
Problem is, I don't have either.
When I was added to the external services, all I got was a link to a document and that took me through the setup process - but now I can't seem to recreate the QR-code.
Any help?

Carlos Solís Salazar 18,191 Reputation points MVP Volunteer Moderator

2022-07-04T21:11:59.057+00:00

Thank you for asking this question on the **Microsoft Q&A Platform. **

You have not received answers or comments to your question because it may be ambiguous or confusing.

I recommend you visit How to write a quality question and verify that your question meets some of the recommendations.

Hope this helps,
Carlos Solís Salazar

----------

NOTE: To answer you as quickly as possible, please mention me in your reply.
Felipe Martin 1 Reputation point

2022-12-07T02:38:24.62+00:00

OMG.

Almost 6 months and no answer. Unbelievable!
Same happening here.

Help MS!
Felipe Martin 1 Reputation point

2022-12-07T02:38:57.173+00:00

OMG.

Almost 6 months and no answer. Unbelievable!
Same happening here.

Help MS!
Tobias Carlén 15 Reputation points

2024-03-20T07:57:34.2966667+00:00

This is unbeliveable. Miocrosoft creates a mountain of hassle for every user who is unfortunate enough to be forced to use the Microsoft Authenticator App.

First, users have to create a "personal microsoft account", just to be able to back up the settings of this app, then every account says "Action required" and you are somehow supposed to get hold of a QR-code. I can find no general instructions. This is a total shit-show. Hours of unnecessary work for every user when they get a new phone. Companies should sue Microsoft for the wasted time and Microsoft should be required to warn anyone considering using Microsoft authenticator in their organization of the fearsome cost and trouble for their staff.
Ole Bang 0 Reputation points

2024-11-08T21:10:47.7133333+00:00

So.....Is there any solution to this issue?
Robin Ferrari 5 Reputation points

2025-01-11T22:45:48.2966667+00:00

Still no solution Here ? I just get a new phone and get the backup from cloud. But all external have "Action required". Please don't tell me I have to ask every client I'm working for to reset my 2fa settings....
Elena Cachofeiro Izu 0 Reputation points

2025-03-13T11:33:42.4+00:00

Tengo el mismo problema

1 answer

Your answer

Carlos Solís Salazar 18,191 Reputation points MVP Volunteer Moderator

2022-07-04T21:11:59.057+00:00

Thank you for asking this question on the **Microsoft Q&A Platform. **

You have not received answers or comments to your question because it may be ambiguous or confusing.

I recommend you visit How to write a quality question and verify that your question meets some of the recommendations.

Hope this helps,
Carlos Solís Salazar

----------

NOTE: To answer you as quickly as possible, please mention me in your reply.
Felipe Martin 1 Reputation point

2022-12-07T02:38:24.62+00:00

OMG.

Almost 6 months and no answer. Unbelievable!
Same happening here.

Help MS!
Felipe Martin 1 Reputation point

2022-12-07T02:38:57.173+00:00

OMG.

Almost 6 months and no answer. Unbelievable!
Same happening here.

Help MS!
Tobias Carlén 15 Reputation points

2024-03-20T07:57:34.2966667+00:00

This is unbeliveable. Miocrosoft creates a mountain of hassle for every user who is unfortunate enough to be forced to use the Microsoft Authenticator App.

First, users have to create a "personal microsoft account", just to be able to back up the settings of this app, then every account says "Action required" and you are somehow supposed to get hold of a QR-code. I can find no general instructions. This is a total shit-show. Hours of unnecessary work for every user when they get a new phone. Companies should sue Microsoft for the wasted time and Microsoft should be required to warn anyone considering using Microsoft authenticator in their organization of the fearsome cost and trouble for their staff.
Ole Bang 0 Reputation points

2024-11-08T21:10:47.7133333+00:00

So.....Is there any solution to this issue?
Robin Ferrari 5 Reputation points

2025-01-11T22:45:48.2966667+00:00

Still no solution Here ? I just get a new phone and get the backup from cloud. But all external have "Action required". Please don't tell me I have to ask every client I'm working for to reset my 2fa settings....
Elena Cachofeiro Izu 0 Reputation points

2025-03-13T11:33:42.4+00:00

Tengo el mismo problema

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New phone, external account, "action required" and I don't have a QR

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