Inconsistent behaviou while installing M365 apps for Windows 10 devices

Question

Inconsistent behaviou while installing M365 apps for Windows 10 devices

svjs-0437 201

HI,

I have a client whose infra has laptop distributed with no office application on it, they were restricted to use Office withing Citrix. Now they are moving to cloud and Windows 10 devices are requested to be installed with m365 apps including Teams from Intune. Comanagemnet setup works smoothly, but when it comes to M365 app deployment from Intune, the behaviour is inconsistent, where the app itself takes ages to install in and if installed the status doesnt show up in Intune (always stuck at install pending). Tried deploying a package with Teams alone, which works occasionally, but most of the time the status from Intune is not reliabel. Any suggestion/recommendation to resolve this issue and ensure app in installed on devices?

Lu Dai-MSFT 28,496 Reputation points

2022-06-30T02:14:13.873+00:00
@svjs-0437 Thanks for posting in our Q&A.

To clarify this issue, we appreciate your help to collect some information:

Please make sure that the prerequisites are met.
https://learn.microsoft.com/en-us/mem/intune/apps/apps-add-office365#before-you-start

Please check if there is "Microsoft office" and "Microsoft office 15" appearing in Program Files directory. Please refer to the following article to troubleshoot:
https://learn.microsoft.com/en-us/mem/intune/apps/apps-add-office365#troubleshooting

If there is anything update, feel free to let us know.
svjs-0437 201 Reputation points

2022-07-01T13:32:47.603+00:00
pre-requisite met
-initially had single deployment to get outlook, word, excel, onenote, teams and powerpoint install which was not working

then i created individula package for teams, another one for outlook and then remaing thing in another pack_ this worked partially with no proper status

for each of this the status was alwasy inconsitanc, at time it says installed, after an hour it would change and say 'pending' then 'failed', pending, and loop continues

this is not realiable, how can i fix it.... i only want to deploy one single app to get this all installe din one go

yes this gets created, but not working well.... sometimes teams alone gets installed, something nothing else
Lu Dai-MSFT 28,496 Reputation points

2022-07-04T03:11:43.71+00:00

@svjs-0437 Thanks for your update.

If you can see these two directories, it means that intune has deployed apps to the device. For the installation issue, it is needed to check more logs based on your specific environment. For such log analysis issue, Q&A is not the best channel. So, it is suggested to create an online support ticket to get more accurate help. It is free. Here is the support link:
https://learn.microsoft.com/en-us/mem/get-support

Thanks for your understanding and hope everything goes well with you.

Your answer

Lu Dai-MSFT 28,496 Reputation points

2022-06-30T02:14:13.873+00:00

@svjs-0437 Thanks for posting in our Q&A.

To clarify this issue, we appreciate your help to collect some information:

Please make sure that the prerequisites are met.
https://learn.microsoft.com/en-us/mem/intune/apps/apps-add-office365#before-you-start

Please check if there is "Microsoft office" and "Microsoft office 15" appearing in Program Files directory. Please refer to the following article to troubleshoot:
https://learn.microsoft.com/en-us/mem/intune/apps/apps-add-office365#troubleshooting

If there is anything update, feel free to let us know.
svjs-0437 201 Reputation points

2022-07-01T13:32:47.603+00:00

pre-requisite met
-initially had single deployment to get outlook, word, excel, onenote, teams and powerpoint install which was not working

then i created individula package for teams, another one for outlook and then remaing thing in another pack_ this worked partially with no proper status

for each of this the status was alwasy inconsitanc, at time it says installed, after an hour it would change and say 'pending' then 'failed', pending, and loop continues

this is not realiable, how can i fix it.... i only want to deploy one single app to get this all installe din one go

yes this gets created, but not working well.... sometimes teams alone gets installed, something nothing else
Lu Dai-MSFT 28,496 Reputation points

2022-07-04T03:11:43.71+00:00

@svjs-0437 Thanks for your update.

If you can see these two directories, it means that intune has deployed apps to the device. For the installation issue, it is needed to check more logs based on your specific environment. For such log analysis issue, Q&A is not the best channel. So, it is suggested to create an online support ticket to get more accurate help. It is free. Here is the support link:
https://learn.microsoft.com/en-us/mem/get-support

Thanks for your understanding and hope everything goes well with you.

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Inconsistent behaviou while installing M365 apps for Windows 10 devices

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