Will Microsoft send SMS messages to Twilio phone numbers for authentication purposes?

Tsu Holmes 6 Reputation points

Will Microsoft send SMS messages to Twilio phone numbers for authentication purposes?

Per Twilio 2022,

"Kindly validate with Microsoft if they are able to send messages to VOIP numbers, as stated in previous message, or if they are getting any error when trying to send the message to your number."

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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  1. Givary-MSFT 24,971 Reputation points Microsoft Employee

    @Tsu Holmes

    Apologies for the delay in answering this post. As I understand you want to know whether Microsoft send SMS messages to Twilio phone numbers.

    Did a quick research on this ask, unfortunately Twilio is leveraging VoIP, hence its not possible to send SMS to Twilio phone numbers.

    Azure AD Multi-Factor Authentication calls are placed through the public telephone network (https://learn.microsoft.com/en-us/azure/active-directory/authentication/howto-mfa-mfasettings#phone-call-settings:~:text=Azure%20AD%20Multi%2DFactor%20Authentication%20calls%20are%20placed%20through%20the%20public%20telephone%20network).

    Let me know if you have any further questions.

    Please remember to "Accept Answer" if answer helped, so that others in the community facing similar issues can easily find the solution.

  2. John Ickes 1 Reputation point

    @Givary-MSFT - I am hoping you can clarify something for me. You state that Twilio is using VoIP and therefore SMS messages cannot be sent, but I can send SMS messages to a Twilio number from my cell phone. We are using MFA with some Azure accounts that were created just for testing (no real data or any reason they cannot be shared). They share those accounts because they have different permissions and things like that, so we are trying to use a Twilio to Slack integration to see the codes.