Error code 500571

Melanie Yang 1

I used to use my email to log in a shared document provided by agency.

but recently few months I cannot log in with Error code blow. It said Your account has been locked. Contact your support person to unlock it, then try again.

I've requested the document sharing person to move me off and add back to see if it helps. But it does not. Please let me know what's wrong with my account. Please note it worked last year and there was no change from me or the person who created this file.

Error Code: 500571
Request Id: b17f8c26-727e-4bd4-a7fa-eaa9e3495300
Correlation Id: e85a4ca0-207c-4000-9a7a-e7b32c9a197f
Timestamp: 2022-06-30T07:27:44.951Z

thanks
Melanie

Emily Hua-MSFT 27,601 Reputation points

2022-07-01T01:17:25.087+00:00

Hi @Melanie Yang
According to your description, this issue is related to Azure account blocked, to help you better, I would change the tag.
Thanks for your understanding.

Here is a similar thread you can have a check, "Azure account sign in blocked".
Melanie Yang 1 Reputation point

2022-07-04T01:18:58.777+00:00

Thanks Emilyhua
Do you have any suggested solution?https://learn.microsoft.com/en-us/answers/questions/909028/error-code-500571.html?childToView=910203#editor-source-3
JamesTran-MSFT 36,541 Reputation points Microsoft Employee

2022-07-07T22:17:42.703+00:00
@Melanie Yang
Thank you for your post and I apologize for the delayed response!

From the error code 500571 that you received, do you have any support person/admin that you can contact to see if your account is locked?

Do you have an error message associated with the error code, similar to this post?

Are you trying to login to the Azure Portal?

Any additional information or screenshots would be greatly appreciated.
Thank you for your time and patience!

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Error code 500571