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Wrong caller ID

IBN 4,371 Reputation points
2022-06-30T09:41:40.183+00:00

Hello

Please i need your help on this issue.

We are seeing our telephone number 877-xxx-xxx-xxx being tagged with the caller ID Name of Dana intermittently (other times Unknown), when making outbound calls from the Five9 Platform.

Is there a way to find out the cause and how to prevent this

Here is the screenshot

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  1. JimmyYang-MSFT 50,101 Reputation points Microsoft Vendor
    2022-07-01T03:01:56.707+00:00

    Hi @IBN

    According to your description, do you mean this issue only happened in external phone number call, right?

    Considering this issue is not persist all the time, we recommend you contact with this user to check their caller ID Policy. Based on my knowledge, the admin could set caller ID polices as anonymous user in Teams admin center. For more details about it setting, you could check this article:

    https://learn.microsoft.com/en-us/microsoftteams/caller-id-policies#create-a-custom-caller-id-policy

    Meanwhile, please check if this problem also exist in Teams web client. If there is no issue in Teams web client, try to clear Teams cache file and restart it to see if it could be fixed.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
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