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On average twice per week my Outlook looses connection to Microsoft Exchange. On the bottom toolbar "Needs Password" is displayed but it's not clickable to enter the password.
I created new Outlook profile at least two times but this did not resolve the issue
The only way to fix this is to reboot my laptop which is not always feasible in the middle of my workday.
I use MS Office 365 and Windows 11
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Where is your mailbox located, Exchange online or on-prem Exchange server (if this, and what's the detailed version)? And what's your outlook client version?
Have you asked if other users in your organization encounter this same issue?
We could first use the link below to test if it's a server issue:
O365: https://testconnectivity.microsoft.com/tests/O365Ola/input
On-prem: https://testconnectivity.microsoft.com/tests/Ola/input
If not, you could use the SARA tool to check if the issue on Outlook client. Introduction here: About the Microsoft Support and Recovery Assistant
Is there any progress here about this question?
Mailbox is online
No one else is reporting this issue
Test for O365 has been performed.
You could share the test result here which will be useful to solve this problem.
The test results were all good. I did not save the results. Do I need to repeat the test again? what are the steps to repeat the test?
Hi,
Have you checked if OWA has any connectivity issue for your account?
For Outlook, you could also check the connection status by Press the CTRL key, right-click the Outlook icon to check any error
I have not checked OWA yet as I only use desktop app. But I will have OWA open too now to see if the same issue appears. I already lost the connection once this week so I expect I will experience another connection loss in the next few days.
Hi,
Any progress here, waiting for your feedback!
When I was logged in to OWA I did not lose connection to MS Exchange.
However I did lose connection again when in desktop Outlook and had to reboot again.