Outlook looses connection to Microsoft Exchange at least twice per week

Monika Sirko 6 Reputation points
2022-07-01T19:55:20.427+00:00

On average twice per week my Outlook looses connection to Microsoft Exchange. On the bottom toolbar "Needs Password" is displayed but it's not clickable to enter the password.
I created new Outlook profile at least two times but this did not resolve the issue

The only way to fix this is to reboot my laptop which is not always feasible in the middle of my workday.

I use MS Office 365 and Windows 11

Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Monika Sirko 6 Reputation points
    2022-07-06T15:41:13.8+00:00

    Mailbox is online
    No one else is reporting this issue
    Test for O365 has been performed.


  2. Monika Sirko 6 Reputation points
    2022-07-08T13:20:16.177+00:00

    The test results were all good. I did not save the results. Do I need to repeat the test again? what are the steps to repeat the test?


  3. Monika Sirko 6 Reputation points
    2022-07-14T13:57:41.317+00:00

    I have not checked OWA yet as I only use desktop app. But I will have OWA open too now to see if the same issue appears. I already lost the connection once this week so I expect I will experience another connection loss in the next few days.


  4. Monika Sirko 6 Reputation points
    2022-07-21T14:10:46.717+00:00

    When I was logged in to OWA I did not lose connection to MS Exchange.
    However I did lose connection again when in desktop Outlook and had to reboot again.

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