Data gone after recovery process on Microsoft Authenticator app

Sulaiman Said 1 Reputation point

Recently done a factory reset on my IOS device (full back up done). However, when accessing the Microsoft Authenticator app, there was an error. Even after I click on 'Start Recovery', my entire data stored in the authenticator app are gone... only stored passwords were recovered... what happened...?

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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