Something went wrong, please try again later.

Question

i reged a new outlook user with my own domain name,but i see a error when entering the web https://outlook.office365.com/mail/, shown:

Something went wrong, please try again later.

UTC Date: 2022-07-03T09:24:56.624Z
Client Id: 8DD0031C9F3847E7A8D1E3530C310E8D
Session Id: facf5603-aa51-4582-b63b-4c2aae09ca23
Client Version: 20220624003.15
BootResult: configuration
err: Microsoft.Exchange.Clients.Owa2.Server.Core.OwaUserHasNoMailboxAndNoLicenseAssignedException
esrc: StartupData
et: ServerError
estack: Error: 500
at d (https://outlook.office365.com/mail/:300:246923)
at https://outlook.office365.com/mail/:300:255934
st: 500
ehk: X-OWA-Error
efe: VI1PR08CA0253, SG2P153CA0038
ebe: VI1PR05MB5327
emsg: UserHasNoMailboxAndNoLicenseAssignedError

Answer 1

Hi @Laugh Larva ,

The error message "UserHasNoMailboxAndNoLicenseAssignedError" indicates that this is a license issue. It could be the admin has not assigned Exchange online license to your account yet, or in some cases it could be your admin has made a change lately in license settings. Since this is license a related issue, unfortunately, the only way to go about this issue is by reaching out to your admin.

Please refer to this article: https://answers.microsoft.com/en-us/msoffice/forum/all/something-went-wrong-we-couldnt-find-a-mailbox-for/6480660c-db0d-4c2f-b04d-9e01ab2a4f3d
Hope that can help you!

Answer 2

Hi @Laugh Larva ,

This typically happens, when user hasn't an Exchange Online license.

You could assing a license to the user's account.

https://learn.microsoft.com/en-us/troubleshoot/dynamics-365/sales/email-cannot-be-received-because-license-is-invalid-error#resolution