Contacts aren't showing in Outlook for all users

Question

Hi, All my users in the organization cannot see contacts in their outlook. It isn't solution to connect to all their computers and import through CSV file or through address book manually.
Is there any way I can do it without needing action form the users or remotely login into their each computer? We are running Exchange server 2010.

Answer 1

Hi @Bimal Karki

Do you mean MailContact not showing in GAL?

You could check using this command:

Get-MailContact <contact alias> | fl *hidden*  

The HiddenFromAddressListsEnabled parameter specifies whether this recipient is visible in address lists. Valid values are:

$true: The recipient isn't visible in address lists.
$false: The recipient is visible in address lists. This is the default value.

Set-MailContact <contact alias> -HiddenFromAddressListsEnabled $false  

If that's not your case, please correct me and share more information.

In addition, I would like to remind you that Exchange 2010 has end support, it's better to migrate your server to a new version or O365 to get better experience and support.
Details: Exchange 2010 end of support roadmap

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Answer 2

Hi Joyceshen-MSFT,
Thanks for your prompt reply.

What I mean is, Outlook contacts are empty for users.

I want to pull the contacts here, without users needing to do anything.

Thank you!!

Answer 3

Hi BimalKarki-8037

The screenshot you shared above list the contacts created by yourself. If you want all your users see the shared contacts, you could create them in EAC, for examle:

Manage mail contacts in Exchange Online

Then in Outlook Address Book, you can see them:

OR do you mean your issue is related to the contacts show correctly in OWA, but not show in Outlook? Feel free to correct me if I have any misunderstanding about your question.

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Answer 4

Hi joyceshen-MSFT,

I am working in this: (( In its current state Teams requires a contact to exist in a user's Outlook contacts in order to display the contact name for incoming calls (from known numbers).
Contact telephone numbers must also be formatted E.164 compliant (eg. +61 8 0000 0000).
We need to work out a means of quickly and easily importing a list of contacts in to each user's Outlook contacts without the user needing to take any action.
best option may be to copy a CSV to each user's local drive then run a script remotely to import.
The attached contact list can be used for the import.))

So, If you can guide me on this to import contacts in outlook in easier way for all users in organization.
FYI: contacts are empty on both OWA (outlook web access) and outlook app.

Kind regards,
Bimal

Answer 5

Hi Joyceshen-MSFT,

Any luck with this one?