Can't type new password to Outlook and Windows 10 taskbar freeze

Question

Hi,

We have a strange problem. We use multifactor authentication in Office 365. After someone change the old password, the Outlook don't show the windows where we could type the new password, and the Windows 10 taskbar is freezed. The Start menu not open. We need to reinstall the Windows, because the other solutions don't help. We try to delete the user profile, reinstall the Office...etc.

Someone have a solution for this problem?

Thanks a lot!

Answer 1

Hello Szilard

Outlook will not prompt immediately (approximately you have to wait at least one hour) because for your outlook client side (PC), the cached credentials are valid for as long as the existing token stored. Once the token expires, when outlook tries to pass the old credential, exchange will refuse them and prompt the password.

If you required to immediately prompt password once you changed at the Admin center, for your users on outlook client, you could ask them to accessing the Credential Manager and delete related office365 / Outlook credentials, so next time when they logged in, they would be prompted to enter their password with new one.

Other option is to implement policy to never cached credential but it is not ideal since you have to prompted password every time they restart outlook.

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Answer 2

Hello,

We deleted the cached credentials, but didn't work. The start menu and the search not working. The outlook didn't prompt the password.
The start menu and the search is working when we log in with other account.
We have these errors in eventlog:

Distributed COM 10010
The server microsoft.windowscommunicationsapps_16005.14326.20970.0_x64__8wekyb3d8bbwe!microsoft.windowslive.calendar.AppXwkn9j84yh1kvnt49k5r8h6y1ecsv09hs.mca did not register with DCOM within the required time-out period.

Faulting application name: HxTsr.exe, version: 16.0.14326.20970, time stamp: 0x627dd5ce
Faulting module name: HxOutlookBackground.dll, version: 16.0.14326.20970, time stamp: 0x627dd5bf
Exception code: 0x0071d20d
Fault offset: 0x00000000000ca4d1
Faulting process id: 0x1654
Faulting application start time: 0x01d89d8ff7d8f458
Faulting application path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.14326.20970.0_x64__8wekyb3d8bbwe\HxTsr.exe
Faulting module path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.14326.20970.0_x64__8wekyb3d8bbwe\HxOutlookBackground.dll
Report Id: 2a2a2e7b-77e6-4f60-92e4-67c20dab375b
Faulting package full name: microsoft.windowscommunicationsapps_16005.14326.20970.0_x64__8wekyb3d8bbwe
Faulting package-relative application ID: ppleae38af2e007f4358a809ac99a64a67c1

Answer 3

Hello,

We have some new errors in evenlog:

Faulting application name: StartMenuExperienceHost.exe, version: 0.0.0.0, time stamp: 0xe40668d4
Faulting module name: KERNELBASE.dll, version: 10.0.19041.1741, time stamp: 0xe9b4a91b
Exception code: 0xc000027b
Fault offset: 0x000000000010fa32
Faulting process id: 0x1c8c
Faulting application start time: 0x01d89d9b417eabda
Faulting application path: C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: 4b9e5765-7475-40ae-9341-944cb18cbda9
Faulting package full name: Microsoft.Windows.StartMenuExperienceHost_10.0.19041.1023_neutral_neutral_cw5n1h2txyewy
Faulting package-relative application ID: App

Faulting application name: LockApp.exe, version: 10.0.19041.1741, time stamp: 0x89178abd
Faulting module name: Windows.UI.Xaml.dll, version: 10.0.19041.1741, time stamp: 0x2b0728db
Exception code: 0xc0000005
Fault offset: 0x00000000002d8c64
Faulting process id: 0x1f44
Faulting application start time: 0x01d89d9ad825189a
Faulting application path: C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe
Faulting module path: C:\Windows\System32\Windows.UI.Xaml.dll
Report Id: 4ac7d699-91fe-4e4c-8a73-b8773f6ad5cb
Faulting package full name: Microsoft.LockApp_10.0.19041.1023_neutral__cw5n1h2txyewy

Failed to parse element: Requirements
Id=87b35109-b1d7-4cdf-9cbb-84c1d946d22b, DisplayName=CV Surveys Win32, Provider=Amplify Signals and Insights Team, StoreType=SdxRdx, StoreId=(null)
P1: Apps for Office
P2: 16.0.15330.20260
P3: 0x8004323E
P4: New Document

Faulting application name: ShellExperienceHost.exe, version: 10.0.19041.1620, time stamp: 0x4c043d8f
Faulting module name: KERNELBASE.dll, version: 10.0.19041.1741, time stamp: 0xe9b4a91b
Exception code: 0xc000027b
Fault offset: 0x000000000010fa32
Faulting process id: 0x1858
Faulting application start time: 0x01d89d8249fc2c08
Faulting application path: C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: 1b9c462b-7e7b-4bcb-a1d0-7afc6cfa112a
Faulting package full name: Microsoft.Windows.ShellExperienceHost_10.0.19041.1320_neutral_neutral_cw5n1h2txyewy
Faulting package-relative application ID: App

Someone could help me?