Why my usb token key doesn't shows up in safenet authentication application

DjuDju 1 Reputation point


Thank you for reading.

My usb token key doesn't shows up in safenet authentication application despuite the fact that the usb token is visible in my device manager.
I previously made my own search and actions on the topic by reading blogs and going to stackoverflow.
I made many stuff like windows update, new software installations, driver updates, actions on other Windows manager tools etc... etc...
But maybe i missed something.

i then had a meet with Sectigo who didn't find a solutions.
They sent me to Microsoft

I have submitted the question to Microsoft and had 2 calls witn different kind of services which did not find a solution.
They sent me to answers.microsoft

I have submitted the question to answers.microsoft.
They sent me here.

I would be gracefull if someone could help me.

Thank you.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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2 answers

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  1. Dan Priscornic 5 Reputation points

    Maybe this could be too late for you but useful for others.

    I just encountered the same issue and it turned out to be because I was connecting via RDP to the windows machine with the Token. It seems that SafeNet auth client does not allow interaction with the token while remotre, as a security measure.

    1 person found this answer helpful.

  2. DjuDju 1 Reputation point

    No, it's just a problem of skill