We are sorry - we ran into an issue

IBN 4,316 Reputation points
2022-07-06T10:39:04.83+00:00

Hello

Does anyone have an idea how to resolve this issue.

One of my user is having a problem when trying to login to Teams Desktop Client.

When the user tries to login we get the error message below:

218143-image.png

On the Teams Web Client is working fine. We tried to clear the Teams Cache but still the same problem.

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
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  1. Kael Yao-MSFT 36,836 Reputation points Microsoft Vendor
    2022-07-07T02:51:48.6+00:00

    Hi @IBN

    Since this issue is occurring on one user, does he have some specific applications (for example anti-virus) running on his device?
    If configuring another Teams account on this device, would the issue persist?

    If he is using wifi or VPN, please also try switching to wired connection or disabling the VPN/proxy to see if it helps with this issue.


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