ADF pipeline stuck in "Queued" status while writing data in SFSC

Alinkil, Mithun 21

I am writing to upsert / insert records in SFSC from sql server object . The connection to SFSC is working fine and successful. But when I run the pipeline the status is stuck in "Queued" . It never changes.

KranthiPakala-MSFT 46,442 Reputation points Microsoft Employee

2020-09-10T21:44:17.827+00:00
Hi @Alinkil, Mithun ,

Welcome to Microsoft Q&A platform and sorry you are experiencing this.

For better understanding and assistance, could you please share below details:

What is your Source and Sink? From the original query it sounds like SQL server is source but not sure if it is Azure/OnPremise, also could please elaborate what SFSC is?

Queued Pipeline runID & activity runID ?

Data Factory region

What is the integration runtime used for both Source and sink connection? If any SHIR is used, please confirm what version is being used? If it is AzureIR - please confirm if it is Auto resolve or custom AzureIR?

Providing above details would help us to investigate deeper and identify the root cause.

Looking forward to your response.
Thank you
Alinkil, Mithun 21 Reputation points

2020-09-11T13:34:53.44+00:00
Hi @KranthiPakala-MSFT

Thank you for getting back to me

1 . Source is Azure Sql DB and sink is SFSC- I created the connection using Environment URL and trying to update one of the object API columns. I have read and write permissions on the object API.

The Queued Pipeline runid : e2386115-76ec-4fb1-8346-fdb0cf8871df and activity run id : a1e21c74-dbde-4aac-ba8b-78a0e194b5de

Data Factory region is Ontario, Canada

Integration Runtime for both source and sink is same and it is Custom AzureIR

Please let me know if it helps .

Thanks for taking time . Looking forward for your response

Thanks
KranthiPakala-MSFT 46,442 Reputation points Microsoft Employee

2020-09-13T15:43:41.807+00:00

Hi @Alinkil, Mithun ,

Thank you for your response and details.

While investigating into the logs based on the runID's provided, we have noticed that you are using "Self Hosted Integration Runtime (QA-XXXXXXXX)", but as per your previous comment, it should be Custom AzureIR. Could you please double check the integration runtime used. In case if you are using SHIR, could you please try using Custom Azure IR with a location near your Salesforce Service Cloud instance and let us know if you still notice the same behavior?

And also noticed that the pipeline run was cancelled after 13 minutes of the execution was started? Could you please confirm if you have manually cancelled the pipeline run?

Please let us know how it goes with Custom Azure IR with a near location to SFSC.

Thank you
KranthiPakala-MSFT 46,442 Reputation points Microsoft Employee

2020-09-14T23:49:05.127+00:00

Hi @Alinkil, Mithun ,

Following up to see if you have got a chance to see my previous comment? If so could you please provide an update with latest test as suggested above?

Looking forward to your confirmation.
Thank you
KranthiPakala-MSFT 46,442 Reputation points Microsoft Employee

2020-09-15T19:22:39.937+00:00

Hi @Alinkil, Mithun ,

We still have not heard back from you. Just wanted to if you are you still facing the issue? In case If you already found a solution, would you please share it here with the community? Otherwise, let us know and we will continue to engage with you on the issue.

Thank you
Alinkil, Mithun 21 Reputation points

2020-09-17T14:09:07.65+00:00

Hi @KranthiPakala-MSFT ,

Thank you for getting back to me. Sorry for the late reply. I tried using Custom Azure IR and I am still facing the issue. Can you please help out. I have used Region as Canada Central

The Queued Pipeline runid : 98126ecc-615c-4be7-9536-58464a5aee81 and activity run id : 275511c6-850a-4aff-809d-7a08ef5c75c5
Alinkil, Mithun 21 Reputation points

2020-09-18T12:27:28.627+00:00

Hi @KranthiPakala-MSFT ,

Thank you for getting back to me. Sorry for the late reply. I tried using Custom Azure IR and I am still facing the issue. Can you please help out. I have used Region as Canada Central

The Queued Pipeline runid : 98126ecc-615c-4be7-9536-58464a5aee81 and activity run id : 275511c6-850a-4aff-809d-7a08ef5c75c5
KranthiPakala-MSFT 46,442 Reputation points Microsoft Employee

2020-09-18T18:20:37.907+00:00

Sorry for the delay in my response and thanks for sharing the details @Alinkil, Mithun . I will further investigate with the information you have shared and will get back to you as soon as possible. Sorry for your experience.

-Kranthi
Alinkil, Mithun 21 Reputation points

2020-09-18T18:30:22.667+00:00

Hi @KranthiPakala-MSFT ,

Thank you for your response. I am able to update the records in SFSC. I used Custom IR and selected the Canada Central region

Accepted answer

KranthiPakala-MSFT 46,442 Reputation points Microsoft Employee

2020-09-18T18:44:34.48+00:00

Thank for your response @Alinkil, Mithun . When I checked the above runID which was shared, I still see that SHIR (grationRuntimeName": "QA-*******",) was used.

Glad to know that your issue was resolved by using Custom IR with Canada Central Region.

As mentioned in my initial comments, this is being called out in our doc as an important note : Copy data from and to Salesforce Service Cloud by using Azure Data Factory

But please feel free to reach out or open new thread if you see any more issues. We will be happy to assist :)

Thank you for using Azure Data Factory and other Azure services.

-Stay safe

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ADF pipeline stuck in "Queued" status while writing data in SFSC

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