CB 2107 - Wsus - 'Sync failed: Some Office updates not synced due to content download issue.'

Question

Has anybody come across this issue?

Issue appears to have started after CB 2107 upgrade. I cleared .tmp files under c:\windows\temp, but the issue remains. Seeing multiple reports on the internet. Example - [sup_sync_error_due_to_o365_file_manifest_failure][2] [2]: https://www.reddit.com/r/SCCM/comments/q76um1/sup_sync_error_due_to_o365_file_manifest_failure/

Answer 1

@Rahul Jindal [MVP]
It really a good news to hear that the issue has been resolved by yourself. Thanks for your feedback on this forum. In order to help others who have the issue, I would like to write a short summary for the problem. Don't forget to accept the answer to help others users who have the same issue to find the solution.

Problem/Symptom:
Some Office updates not synced due to content download issue

Solution/Workaround:
Remove the wsus server connection account and allowing the connection with wsus to run using site computer account

Best regards,
Rita

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Answer 2

Issue sorted after removing the wsus server connection account and allowing the connection with wsus to run using site computer account.

Answer 3

@Rahul Jindal [MVP]
Thanks for your posting on Q&A.

Yes. I have already handled the related case before and please review the below case:
https://learn.microsoft.com/en-us/answers/questions/697395/o365-updates-failed-to-download-software-update-sy.html

In addition, please try to install the KB10096997 hotfix if you haven't done before. And then we could try to untick the O365 Products and Classifications on MECM console. Then we could try to sync the updates manually. Last we could add the O365 Products and Classifications back and sync again.

Hope the above will be helpful.

Have a great day.

Best regards,
Rita

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Answer 4

Did you try downloading the su outside of cm? https://www.recastsoftware.com/resources/how-to-download-a-software-update-outside-of-the-sccm-console/