Someone hacked my account and changed everything

Question

Someone got into my account that I used and now I can't access it using the same email I did before, not even the phone number works they changed everything so I can't change it and when I try to call someone to fix it no one answers this is incredibly frustrating! I have access to the email the account was linked to and the gamertag hasn't changed either. What should I do I feel like I lost it forever!

Answer 1

Have you tried this tool to recover your account?

https://support.microsoft.com/en-us/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

Answer 2

@CalebClark-6155 - - Welcome to Microsoft Q&A and thanks for reaching out.

Sorry for the inconvenience this must have caused!

Microsoft Azure subscription and billing related issues are currently not supported in the Q&A forums, the supported products are listed over here: https://learn.microsoft.com/en-us/answers/products (more to be added later on).
I suggest you create a support request over here: https://azure.microsoft.com/en-us/support/create-ticket/. The ticket enables you to work closely with the support engineers and get a quick resolution to your issue.
FYI: Azure Billing and Subscription Management support is included in the Basic Support Plan without any charge. https://azure.microsoft.com/en-us/support/plans/

You can also try https://azure.microsoft.com/en-us/support/options/#support-plans and ideally the “Submit a support ticket” button will work on this page for them as a first step too.

Hope this helps. and please feel free to reach out if you have any further questions.

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