Outlook Inbox view changed on its own and I can't change it back

Max Helfers 101 Reputation points
2022-07-08T14:12:15.867+00:00

Yesterday in the middle of a meeting, the panel of my outlook which usually shows a compact list of all my messages with information like sender, subject and the first line of the email changed suddenly without my input. It makes it impossible to comprehend anything that is being shown in that panel, but it has only affected my inbox. If I go to my sent mail, the view looks correct. How do I change it back?

Here is a picture of what my inbox looks like now, with the area that is an issue circled:

218965-inbox-issue.png

Here is what my sent mailbox looks like - I would like my inbox to look like this

218971-image.png

I would appreciate any help I can get with this because my mail preview is unreadable right now

Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Max Helfers 101 Reputation points
    2022-07-08T14:34:26.233+00:00

    Fixed on my own - keeping up for others' reference. This is what I did:

    View -> Current View -> View Settings. The following will pop up:

    218837-image.png

    Click the button that says "Other Settings..." This will pop up:

    218981-what-to-do-if-outlook-screws-up-view.png

    I have circled the area which was an issue - the bubble for "Always use single-line layout" was selected and I fixed it by changing that to "Always use compact layout"

    Hope this can help someone else with the same problem

    14 people found this answer helpful.

  2. ChristyZhang-MSFT 23,301 Reputation points Microsoft Vendor
    2022-07-11T02:48:05.513+00:00

    Hi @Max Helfers ,

    Glad that your issue has been solved!
    Thanks for the sharing.

    As a supplement, when we find that the view is not normal, we can also try to "Reset View" to restore the default view.
    219269-12.png


    However, due to a recent update in forum policy, the question author now is not able to accept their own answers.

    So I have written a brief summary of the solution this issue. Please feel free to accept it as the answer, which would benefit others who also has similar issues in forum.

    Issue:
    Outlook Inbox view changed on its own and I can't change it back.

    Solution:
    View -> Current View -> View Settings -> Other settings -> select "Always use single-line layout".

    1 person found this answer helpful.

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