News post missing header at first load

Question

Hi,

When posting a news on sharepoint online, users/guests don't see the banner and the title. But when reloading the page it shows up. I have tried on a brand new site without any specificity and it's the same problem. We have a similar issue at creation most of the time and we can't save or reload because the Name of the document is missing.

I checked the html result after posting, and the noticeable difference on that area is the size of the image: requestedheight="150" width="0" instead of requestedheight="228" width="1542 when reloading. Any idea what could cause that?

---When image doesn’t show up---
<img image="[object Object]" layout="[object Object]" imgwidth="3015" imgheight="2012" alttext="" alignment="Left" title="My test Title" titlearialabel="" controller="[object Object]" topicheader="" instanceid="cbe7b0a9-3504-44dd-a3a3-0e5cacd07788" authors="[object Object]" authorbyline="i:0#.f|membership|xxx@xxxxxxxxxxxxx .com" requestedheight="150" width="0" class="" imageurl="" fullsizeimageurl="https://media.akamai.odsp.cdn.office.net/eastus1-mediap.svc.ms/transform/thumbnail?provider=url&inputFormat=jpg&docid=https%3A%2F%2Fcdn.hubblecontent.osi.office.net%2Fm365content%2Fpublish%2F305cafde-4cdc-4e4b-9282-ffa773a7c748%2F192403973.jpg&w=2560" alt="" role="img" src="https://media.akamai.odsp.cdn.office.net/eastus1-mediap.svc.ms/transform/thumbnail?provider=url&inputFormat=jpg&docid=https%3A%2F%2Fcdn.hubblecontent.osi.office.net%2Fm365content%2Fpublish%2F305cafde-4cdc-4e4b-9282-ffa773a7c748%2F192403973.jpg&w=2560&h=150&cm=fill" style="left: -1280px; top: 0px; position: absolute; height: 150px; width: 2560px;"></div>
---After reload, image appears---
<img image="[object Object]" layout="[object Object]" imgwidth="3015" imgheight="2012" alttext="" alignment="Left" title=" My test Title " titlearialabel="" controller="[object Object]" topicheader="" instanceid="cbe7b0a9-3504-44dd-a3a3-0e5cacd07788" authors="[object Object]" authorbyline="i:0#.f|membership| xxx@xxxxxxxxxxxxx .com " requestedheight="228" width="1542" class="" imageurl="" fullsizeimageurl="https://media.akamai.odsp.cdn.office.net/eastus1-mediap.svc.ms/transform/thumbnail?provider=url&inputFormat=jpg&docid=https%3A%2F%2Fcdn.hubblecontent.osi.office.net%2Fm365content%2Fpublish%2F305cafde-4cdc-4e4b-9282-ffa773a7c748%2F192403973.jpg&w=1600" alt="" role="img" src="https://media.akamai.odsp.cdn.office.net/eastus1-mediap.svc.ms/transform/thumbnail?provider=url&inputFormat=jpg&docid=https%3A%2F%2Fcdn.hubblecontent.osi.office.net%2Fm365content%2Fpublish%2F305cafde-4cdc-4e4b-9282-ffa773a7c748%2F192403973.jpg&w=1600&h=228&cm=fill" style="left: -29px; top: 0px; position: absolute; height: 228px; width: 1600px;">

Thanks for your help!

Answer 1

Hi @Virginie Malthet ,

Per my test, it works well on my SharePoint Online site. Please try to do a troubleshooting, test with other browsers, and check if the same issue occurs on any browser.

Thanks for your understanding.

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Answer 2

Hi,

Thanks for reviewing. It's for all browsers, reason why I have tested on a separate site first. However the site was on a hub that has a OOB dev that replaces the search bar + breadcrumb by something else, and even though it's not set up on this site it seems to have some side effect.
If I remove the site from that hub, I don't see that issue anymore.

Thanks for your help!