Can't log onto authenticator app... pleeeeease help

Question

I had to change my work password so then my emails were logged out, I tried to sign back in using my new password and the authenticator app asked me to approve my sign in request, it then said my request was denied. I deleted the authenticator app and then re-installed it. When I try and add my work account to the authenticator app again it tells me to open my authenticator app to approve the sign in but I am trying to add the account to it so I cant approve the sign in. I downloaded the authenticator app on my chromebook and tried to log in on that but it still says the same thing when I add my account, that I need to approve my sign in request. I need access to my emails for work. Please help before I lose my mind haha

Answer 1

Hi @Jodie.H please follow the link below for a solution: https://support.microsoft.com/en-us/account-billing/change-your-two-step-verification-method-and-settings-c801d5ad-e0fc-4711-94d5-33ad5d4630f7