I asked for help and was put on an expensive service contract...
I am a translator and I subscribe to MS Machine translation. I moved country a few years ago and wanted to update my information. I was told I could not change my country under current settings I had to set up a new account in my new country and transfer my subscriptions, I thought this was a routine request. I am not a developer I find Azure difficult to get around. Apparently this reasonable request was interpreted as a request for service and I was put on a €30 a month service contract just to change my account details! I was contacted several time by numerous assistants who failed and delayed to even set up the account a transfer my subs, I couldn't even understand what they were asking me to do half the time and why they were asking me to do it. In the end I lost my temper with them and told them to either transfer my subs or bug off, I could no longer stand the thought of having to log on to bloody Azure again. Apparently they still haven't transferred them and MS have now charged me NINETY EUROS for NOTHING!
I want my money returned. It was taken under false pretences.
@Maria Pilar Cambra Brown - Welcome to Microsoft Q&A and thanks for reaching out.
We are very sorry for the inconvenience this must have caused!
We would like to put you in touch with a support engineer so you can receive 1:1 support for a deeper investigation on this.
We would need you to send us an email at AzCommunity@Microsoft.com by providing below details.
Subject : ATTN:Monika
- Subscription ID
- A link to this thread.
Please email us these details and we will work with you closely to get this issue taken care of and also post any findings here in the thread so the community can benefit from it.
Thanks in advance. Looking forward for your email.
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