Unable to Login to my outlook as my authenticate is offline.

Question

Hey, So I've unistalled my authenticator app in my mobile. Now I'm unable to access my account as I don't have access to authenticator to Enter the code or Approve it from the app.

Answer 1

Hi @Pavan kalyan Keerthi ,

Welcome to our forum!

Is there a back up to recover it? https://learn.microsoft.com/en-us/azure/active-directory/user-help/user-help-auth-app-backup-recovery

If not, you'll need help from your organization admins to reset multi factor authentication for your account.

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Answer 2

Outlook.com (hotmail) is not currently supported here on Q&A. The product group for Outlook.com actively monitors questions in dedicated forums here.
https://answers.microsoft.com/en-us/outlook_com/forum/oemail

If an account access problem then also try resetting via the account recovery form
https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

Use the Get Help app here to chat online with someone
https://support.microsoft.com/ContactUs

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