Unable to Login to my outlook as my authenticate is offline.

Pavan kalyan Keerthi 1 Reputation point
2022-07-11T23:55:44.36+00:00

Hey, So I've unistalled my authenticator app in my mobile. Now I'm unable to access my account as I don't have access to authenticator to Enter the code or Approve it from the app.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Faery Fu-MSFT 15,671 Reputation points Microsoft Vendor
    2022-07-12T02:28:51.4+00:00

    Hi @Pavan kalyan Keerthi ,

    Welcome to our forum!

    Is there a back up to recover it? https://learn.microsoft.com/en-us/azure/active-directory/user-help/user-help-auth-app-backup-recovery

    If not, you'll need help from your organization admins to reset multi factor authentication for your account.


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  2. Dave Patrick 426.1K Reputation points MVP
    2022-07-20T22:38:47.483+00:00

    Outlook.com (hotmail) is not currently supported here on Q&A. The product group for Outlook.com actively monitors questions in dedicated forums here.
    https://answers.microsoft.com/en-us/outlook_com/forum/oemail

    If an account access problem then also try resetting via the account recovery form
    https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

    Use the Get Help app here to chat online with someone
    https://support.microsoft.com/ContactUs

    --please don't forget to upvote and Accept as answer if the reply is helpful--

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