Why am I seeing an error with a valid phone number when registering for an account?

kobulloc-MSFT 26,366 Reputation points Microsoft Employee
2022-07-13T20:19:11.653+00:00

When attempting to register for an account using a valid phone number, I'm getting errors:

Please do not enter country code in your phone number.

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Phone number may be invalid. Valid phone numbers for United Kingdom are between 7 and 10 digits long.

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Azure Free Account registration page

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Azure Cloud Services
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  1. kobulloc-MSFT 26,366 Reputation points Microsoft Employee
    2022-07-13T20:23:25.133+00:00

    Why am I seeing an error with a valid phone number when registering for an account?

    Edit: This process is being updated however the following two workarounds may be useful:

    Workaround 1:

    The workaround reported by Matthew Warren is to:

    1. Leave the mobile number without the leading 0 in the “broken” phone number box.
    2. Select “Use a different number to verify my identity”
    3. Select a country code and enter the same mobile number without the leading 0 in the second phone number field
    4. Select “Verify”, “Text me”
    5. Validate using the text received

    Workaround 2:
    Reported by Nick Dewhirst, Gunjan Goswami, and others. Use the following format (note that some countries like Indonesia automatically format special characters that require different formats):

    +44 1234567890

    Put a space after the +44 and drop the 0

    Alternate example where 123 is the area code and 1 is the country code:

    +1 1234567890


    During account creation a number of people have received phone number warnings for valid phone numbers while attempting to register for an account. In most cases, these should just be warnings that will not prevent you from completing the form, verifying your number, and creating an account. This process is being reviewed and we are working on a better registration experience in the future.

    • If you receive a phone number warning for a valid phone number during account creation, ignore the warning and complete the registration.
    • If you are unable to use the valid phone number for some reason, fit your phone number to the example as best as you are able (dropping a leading zero, etc.) and check the "Use a different phone number to verify my identity." box. Use the correct phone number in this second phone number field for verification.

    Example: If unable to enter your valid phone number, check "Use a different phone number to verify my identity" to verify your account with your valid phone number.

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    3 people found this answer helpful.

  2. Ramdas Singh 10 Reputation points
    2023-01-13T14:38:08.2033333+00:00

    Please do not use the Area Code for the phone number.

    2 people found this answer helpful.

  3. Muhammad Guruh Ajinugroho 100 Reputation points
    2023-01-25T07:57:07.6766667+00:00

    The thing is, when you selected Indonesia as your country, it will automatically add the ( ) for the first two initial-digits for the phone number, both when you're using the normal and the alternate form one so it need to be optimized from the Front End / back end side.

    Image

    1 person found this answer helpful.

  4. Syed Asad Nizam 5 Reputation points
    2023-02-14T11:23:27.88+00:00

    I am having the same issue, I am from Pakistan, is there a lock on numbers from Pakistan? I have tried every combination, and a different number as well, still same issue.

    1 person found this answer helpful.

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