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Go to https://account.microsoft.com/devices/recoverykey and find your recovery keys.
D drive locked with bitlocker after windows reinstallation
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 71%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPV%3C/text%3E%3C/svg%3E)
Purushothama V
16
Reputation points
Hi,
I formatted my c drive for windows clean installation, after the installation I found my D drive is locked with bitlocker automatically. after some search on internet I found one recovery key on my Microsoft account under the same device but its not working gives an error "the key doesn't match this drive".
please help me, have some important data on that drive!!!
Windows for business | Windows Client for IT Pros | Devices and deployment | Configure application groups
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 81%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERA%3C/text%3E%3C/svg%3E)
Reza-Ameri 17,341 Reputation points Volunteer Moderator2022-07-14T14:15:13.667+00:00 Where did you install your Windows?
Is it D: or C: drive?
Does it ask for the key when you restart your PC? -
Purushothama V 16 Reputation points
2022-07-15T06:16:10.837+00:00 thanks for the reply, I formatted c drive and reinstalled windows 10, now its working properly doesn't ask for any key for booting, but only D drive is locked and asking recovery key to unlock.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(182.40000000000003, 81%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EP%3C/text%3E%3C/svg%3E)
ppj 15 Reputation points2023-02-26T10:56:12.8566667+00:00
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4 answers
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ppj 15 Reputation points
2023-02-26T10:55:39.8266667+00:00 -
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 77%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EG%3C/text%3E%3C/svg%3E)
Gaurav 0 Reputation points2025-06-12T11:23:19.08+00:00 Thank you so much; This was the only answer that worked for me!
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Bagitman 596 Reputation points2022-07-14T18:45:51.047+00:00 One possible explanation:
If you reinstall windows 10 (in case this is about 10), and you use a very old version (lower than v1511), it will not recognize partitions encrypted by Bitlocker of a higher version and throw "recovery key incorrect" even when it's correct.To overcome this (in case it applies): update windows to a current build.
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If however the recovery key ID does not match the ID that windows requests, then this is a totally different story. So that should be checked as well.-
Purushothama V 16 Reputation points
2022-07-15T06:14:31.563+00:00 Thanks for the reply, yes I have reinstalled windows 10 latest build, previously it was windows 10 latest build but it says bitlocker key doesn't match with ID. In first place, I didn't understand why the D drive enabled with bitlocker automatically after windows reinstallation where as I never turned bitlocker on for D drive or any other drive in this machine.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 79%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED5%3C/text%3E%3C/svg%3E)
DonaldRoland-5847 0 Reputation points2024-06-15T01:51:17.2333333+00:00 HELP.ME. RECOVER, LAPTOP-CRTD9o1, HARD DRIVE D:\ windows10 pro 64bit HDD0 PLEXTOR PX-1TM8VC BITLOCKER recovery DISABLE FROM my computer RECOVER D:\ WINDOWS 10 Pro I HAVE PASSWORD AND ID: CODES EXTRA NOTHING WORKS. MICROSOFT SUPPORT TEAM CANNOT HELP AND THEY CREATED THE BITLOCKER TO SECURE SYSTEM THA, THE CRASHED SYSTEM CANNOT BE RECOVERED AS, THEY SAY IT SHOULD AT ALL. I HAD 5 DIFFERENT AGENT OF MICROSOFT IN MY SYSTEM EACH TIME IF THE SYSTEM TRIES TO GO INTO THE D:\ HARD DRIVE FROM THE C:\ THEY'RE GET DROPPED OFF FROM THE SYSTEM NOTHING GETTING DONE BECAUSE OF THE TWO SYSTEM HARD DRIVE.
SHOULD HAVE A SPECIALIST TO CLEAR THE TRASH OUT OF THE SYSTEM FROM THE MICROSOFT HEADQUARTER.
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Limitless Technology 39,926 Reputation points2022-07-15T07:19:32.433+00:00 Hi there,
Do you have TPM on our device?
Are you using Microsoft Account or a Local Account?
Do you see a request for the key during installation?Unfortunately, if the recovery key is lost or is not matching, the drive cannot be unlocked by other means. You can try to disable the TPM in BIOS and see if that helps.
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Reza-Ameri 17,341 Reputation points Volunteer Moderator
2022-07-15T13:54:12.23+00:00 Try run Windows Update and download and install all updates and restart your PC and try again.