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Is there a way to get a device out of the Autopilot setup (ESP) during oobe, when its stuck?
Also, i am curious if a similar process needs to be done when disposing devices.
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Have you let it just timeout so it fails? Then you can reset (or reimage) the OS and try again. When disposing you should delete it from Intune and delete the Autopilot hash, or look at a script like this https://smsagent.blog/2020/03/17/delete-device-records-in-ad-aad-intune-autopilot-configmgr-with-powershell/
For some reason the one i am working with is stuck and won't ever error out. its stuck on the apps section and just says "working on it" and stays that way forever. i tried deleting the device out of intune and autopilot, in hopes that that would disable the ESP, but it didn't, so i ended up just reloading the OS. i wasn't sure if there was a better way when you get into a situation like that. (keep in mind that i am new to autopilot so i don't know what i am doing yet haha).
@jaybird283 Honestly, I didn't try to remove Autopilot. When I meet issue during autopilot, I usually try to troubleshoot it. I will share you some information about troubleshooting.
From your description, it seems that something wrong in app deployment during ESP. Please note that don't mix LOB and Win32 apps in any type of Autopilot enrollment.
https://learn.microsoft.com/en-us/mem/intune/enrollment/windows-enrollment-status#apps
To troubleshoot app deployment issue during ESP, we can collect Windows Autopilot MDM logs. Then we can analyze the registry and IntuneManagementExtension.log to get more details:
https://learn.microsoft.com/en-us/troubleshoot/mem/intune/understand-troubleshoot-esp
Here is a link listed the logs collected:
https://oofhours.com/2019/10/08/troubleshooting-windows-autopilot-a-reference/
Note: Non-Microsoft link, just for the reference.
We can also create an online support ticket to get more accurate help. Here is the support link:
https://learn.microsoft.com/en-us/mem/get-support
Thanks for your understanding.