Azure Kinect USB-C to USB-C not working with some Azure Kinects

HR 1 Reputation point

We have been using USB-C to USB-C cables ( for both power and data with our Azure Kinects. But all of a sudden we have a few Azure kinects that are not working with the same cable others are working with. Is there any new changes in the Azure kinect specs or are these just some malfunctioning units we should send back for replacement

Azure Kinect DK
Azure Kinect DK
A Microsoft developer kit and peripheral device with advanced artificial intelligence sensors for sophisticated computer vision and speech models.
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  1. SatishBoddu-MSFT 20,006 Reputation points

    Hello @HR
    Did you try changing the USB cables?
    Please try to see the below thread for more helpful information!

    How can I determine if my USB cable is performing properly?