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We have been using USB-C to USB-C cables (https://www.amazon.com/gp/product/B07SN9DJ5G/) for both power and data with our Azure Kinects. But all of a sudden we have a few Azure kinects that are not working with the same cable others are working with. Is there any new changes in the Azure kinect specs or are these just some malfunctioning units we should send back for replacement
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Hello @HR Just checking back, could you please let us know if you need further help in this matter.
Hello @HR
Did you try changing the USB cables?
Please try to see the below thread for more helpful information!
Yes. I looked at that thread and we are using the correct cables according to the specs (short USB C cables). We tried with multiple different cable brands too. All of them would work on most of kinects we have, but not on just a few kinects. Want to know if these few kinects are from a bad batch or something.
Hello @HR If a few Azure Kinect Devices are not working properly even using the right cables, then please go for the hardware\device replacement. Please keep us posted on this thread. Happy to help you further.