Lost Phone, Admin for sharepoint page, No authenticator

Question

Hi

I am the admin for our Business Sharepoint Page. I know my username and password. There is no other admin
However i have lost my phone and had the authenticator app on it to log in.
When i try to log in to the account on my new phone, tablet or computer it says that i need a code from my mobile phone (which i don't have anymore)
Is there a way that i can have this reset so i can set up the authenticator on my new phone and get into the admin 365 webpage to make changes.

Thankyou.

Answer 1

Are there no alternative options if you click in "I can't use my authenticator app right now"?

Answer 2

Hi @Madison Read ,

Please try to do this.

1.Sign in to the Microsoft 365 admin center, and go to the Mobile Device Management page.

2.Select Manage devices.

3.Select the device you want to wipe.

4.Select Manage.

5.Select the type of remote wipe you want to do.

6.Select Yes to confirm.

Reference:
Wipe a mobile device in Basic Mobility and Security

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