Hi @brandsen
This issue is related to Microsoft 365 Admin Center, which is not supported on Q&A forum at current time~
The tag "office-deployment" focuses more on general issues of Office deployment via running ODT and .xml file and Office group polices.
Thanks for your understandings.
I find that you have posted a same thread on Microsoft Tech Community --- Admin Center, I suggest you wait and see if there are experts to give suggestions.
Besides, it seems that you set up the servicing profile with the “by Azure AD group” approach, I personally suggest you check the Azure AD groups that you created and selected for different criterias.
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