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Teams: Blank white screen on start up

Scott Jernigan 6 Reputation points
2022-07-16T20:05:33.097+00:00

Two brand new Windows 11 computers in a row won't open Teams. I click Teams to open and I get a blank screen. I can't do anything with it. Have to force quit with Task Manager. Teams has never run before, so there's no "corrupted cache" or anything like that. I tried deleting and reinstalling. Nothing. Same blank white screen. Other people have this issue. Teams works great on my Windows 10 desktop. Help!

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
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  1. Kael Yao-MSFT 37,586 Reputation points Microsoft Vendor
    2022-07-18T05:27:49.907+00:00

    Hi @ScottJernigan-3157

    If you run the following C:\Users\<user name>\AppData\Local\Microsoft\Teams\current\Teams.exe --disable-gpu to start Teams, would it help with this issue?

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    6 people found this answer helpful.
  2. T. Kujala 8,706 Reputation points
    2022-07-17T04:54:40.45+00:00

    Hi @ScottJernigan-3157,

    You could clear the Teams cache even if the program has nerver run before.

    After the clearing process, reinstall the software.

    https://learn.microsoft.com/en-us/microsoftteams/troubleshoot/teams-administration/clear-teams-cache

    1 person found this answer helpful.
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  3. Andras Pocsai‎ 6 Reputation points
    2022-12-07T09:27:03.777+00:00

    disabling the GPU did it for me! Thank you KaelYao!

    1 person found this answer helpful.
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  4. marat sharipov 0 Reputation points
    2023-09-05T07:37:12.74+00:00

    disabling the GPU didn't help, but i got anouther error in logs

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  5. Jason Ho 0 Reputation points
    2024-05-17T00:00:31.7933333+00:00

    I troubleshoot on the same issue as well.

    So far I have tried clearing cache folder, reset the Teams app, reinstalled, updated the registry and reset network IP/DNS. None of these work UNTIL I REPAIR EDGE IN PROGRAMS & FEATURES.

    Repairing Edge will also update the Web2Runtime that used in Microsoft Teams. 100% this fix will work.

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