Connect SCSM 2019 with Orchestrator 2016

Limiw 81 Reputation points
2022-07-18T04:14:22.047+00:00

Is it possible to connect scsm 2019 with orchestrator 2016. Both version using different integration packs. Or can I install both integration packs side by side in orchestrator 2016?

System Center Orchestrator
System Center Orchestrator
A family of System Center products that provide an automation platform for orchestrating and integrating both Microsoft and non-Microsoft IT tools.
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  1. Andreas Baumgarten 92,401 Reputation points MVP
    2022-07-18T06:44:56.737+00:00

    Hi @Limiw ,

    as far as I know you can't install 2 different versions of the same IP in SCORCH in parallel.

    But the SCORCH 2016 IP for SCSM is working with SCSM version 2016 and 2019.
    I haven't tested all SCSM activities in SCORCH 2016 with SCSM 2019. But some basic tests (get incidents, create incident) are working fine.

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    (If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

    Regards
    Andreas Baumgarten

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  1. Stefan Horz 3,081 Reputation points
    2022-07-18T09:15:34.88+00:00

    Hi, @Limiw ,

    you can not use different Version for one Microsoft IP on the same Orchestrator installation. One reason is that the activities are using the same GUID in the DB.
    But, as Andreas statet, the Integration pack for System Center for Service Manager in SC 2016 Orchestrator works with SC 2019 Service Manager.

    Regards,
    Stefan

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