User specific Proactive notification through Composer Bot

Phallini jupudi 1

Hi Team,

We are looking for proactive notification over Composer based bot on Azure

Problem Statement: User specific Proactive notification

Scenario: After UiPath api updates the job status as success in Cosmos DB document, Azure function triggered should send a notification
to that specific user who has created the job.

Components ready:
API which creates a document in Cosmos DB from the bot composer once the job is triggered
function which triggers the proactive notification - just a single message

Kindly help us in understanding
1)how the message can be sent specifically to the user who has initiated the process
2)In order to send the name of process and status to the user, how can api/notify be parameterized

Sayali-MSFT 2,341 Reputation points Microsoft Vendor

2022-07-19T07:08:02.34+00:00

@Phallini jupudi - We are looking into this I will get back to you soon.
Sayali-MSFT 2,341 Reputation points Microsoft Vendor

2022-07-19T13:47:00.177+00:00

Are you looking same for Send Proactive Notifications to users? Here's the code repo.
Phallini jupudi 1 Reputation point

2022-07-20T04:09:24.92+00:00

I have implemented api/notify in my bot code using custom actions and the proactive notification to bot is triggered as expected. However, the notification should be sent only to that specific user who has triggered the UiPath process from Teams/web channel
Sayali-MSFT 2,341 Reputation points Microsoft Vendor

2022-07-21T07:43:55.267+00:00

@Phallinijupudi-9700-Could you please elaborate more on UiPath process ?
Phallini jupudi 1 Reputation point

2022-07-21T08:10:25.933+00:00

UiPath process is triggered by the user from the chatbot when user types in 'start/ trigger abc job'.

As long as the process is in running/pending state, the user would still have an option to check its status by typing in 'get status of abc process' -

Once the process is complete, the notification has to be sent only to that particular user who has started the job
Phallini jupudi 1 Reputation point

2022-07-22T04:09:54.803+00:00

Is there anything specific you want me to detail about?
Sayali-MSFT 2,341 Reputation points Microsoft Vendor

2022-07-25T13:19:27.347+00:00

@Phallini jupudi - We are checking it internally and let you know if we get any updates.

1 answer

ChetanSharmamsft 1,031 Reputation points Microsoft Vendor

2022-08-07T11:01:02.34+00:00

Hello @phallinijupudi - In this case, you need to first capture the user details once user clicks and start your job.
Afterwards, once the job is completed, you can sent proactive notification to that particular user.

Reference doc
https://learn.microsoft.com/en-us/microsoftteams/platform/bots/how-to/conversations/send-proactive-messages?tabs=dotnet

Reference sample:
https://github.com/OfficeDev/Microsoft-Teams-Samples/blob/main/samples/bot-proactive-messaging/csharp/coordinate-logger/Bot/CoordinateLoggerActivityHandler.cs
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Phallini jupudi 1 Reputation point

2022-08-26T08:49:20.297+00:00

Would this be possible if bot is yet to be deployed on Teams?

ChetanSharmamsft 1,031 Reputation points Microsoft Vendor

2022-08-26T08:54:09.323+00:00

Hello @phallinijupadi-9700 - Bot should be install for all the users and while installing the bot itself, we can get the user details from TurnContext object and save the users details in some storage and then once the job is completed, you can sent proactive notification to that particular user who has started the job.

Phallini jupudi 1 Reputation point

2022-08-26T09:26:18.033+00:00

I have created a custom action and Cosmos DB Trigger sends the notifications to web chat. However, this bot is yet to be deployed on Teams and we are trying to configure sending these notifications specific to a user. As of now, the notification messages are sent at random and we are not sure which web chat could receive it. Is it because Cosmos DB Trigger is not preferred in this scenario?
Also, is there a way to capture converstaion reference in bot composer?
Would it be possible to atleast have all the notifications route to single session if not particular user?

Sayali-MSFT 2,341 Reputation points Microsoft Vendor

2022-09-16T08:43:38.307+00:00

@Phallinijupudi-9700-Here are the docs on conversation flow and memory in Composer, and specifically the default memory scopes (such as turn.activity.text, which gets the message's text content). These documents show the scope values needed to extract data about the conversation and each turn.

There is no default method to store information in a SQL database, however you have a few options.

You could use HTTP requests as you suggested, but this wouldn't be a particularly speedy solution (depending on how you implement it of course), so I wouldn't necessarily recommend it.

You could look into extending Composer with code and build a small addition that would store conversation data into a SQL DB as per your schema.

You could try to use this SqlClient package for Composer (available through the nuget package manager in Composer itself). It was written by a Bot Framework developer.
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