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Hello,
None of our users are able to use the "New Follow-up" feature in Word 365 or Word for the web. All they have in the right click menu is "New Comment", see screenshot.
Please help
Hi, @KSteele
Is office the latest version? Is this problem recent, or has it been unusable all along? You can try uninstalling reinstall office.
It seems to have been that way all along. Already tried uninstalling reinstalling. Is there some policy that exists that would block follow ups from working or displaying in the right click menu? Maybe some kind of security related GPO that might have inadvertently caused this? Thanks again
p.s. same behavior happens in the desktop version, affects all users in the org
Organizations can disable this option. It is recommended that you ask your administrator.
Hi Ceasar,
We are essentially the administrators, do you know where this option would be disabled so I can look into our policies to see where it's happening?
Thanks again.
Is there a policy related to this in Microsoft365 apps admin center ——policy configurations? Or the Group Policy Editor?
Hi, @KSteele
Is your problem solved?
Hi CaesarChen,
Thanks for asking, no we still don't see it. I even took a laptop out of the domain and ran as a local user, started Word 365 and the option still isn't there. I didn't sign in with an enterprise account, just started Word without signing in (so it gives the warning that it will only be able to read or print documents, because it isn't licensed), and the right click menu still is missing the "new follow up" item.
Do you know what GPO or admin center specific policy would affect this option from showing up?
Are we sure this isnt something that got removed by MS in a recent update? Do you have the "new follow up" item in your Word 365? I guess the next step would be to try and create a trial account that isn't linked in any way to our organization.
Our team got back to us and indicated that this feature is not enabled in this GCC version of office. Thanks for your help!
Maybe your organization doesn't permit you to use follow-ups. In a document which is shared online, you can use @mentions in comments to notify your collaborators. (According to the support article at https://support.microsoft.com/en-us/office/stay-in-the-flow-with-follow-ups-and-mentions-698bba10-d03c-461c-9ea8-7635cccc4fbb, both follow-ups and comment mentions should be supported in Word on the web.)
Office team indicated this feature is not enabled in this GCC version of office 365. Not clear if this is disabled in all versions of GCC 365 or if it was custom to this organization however.