Microsoft Store and Feedback Hub blocking me as I use VPN?

Question

While my laptop is connected to a VPN Server (I use NordVPN) and try to access Microsoft Store I find that I am blocked and the Store App won't open.

If I try to report the problem (while still connected to VPN Server) I am blocked and then when I try to leave Feedback this too is blocked.

If I disconnect from my VPN I am able to load Microsoft Store with no problem.

This appears to be new issue as I have not previously had any such problems while connected to Internet via NordVPN.

Changing VPN Server location makes no difference.

Is this new Policy or a new feature trying to stop people using VPNs?

Answer 1

Hi there,

Do you have any error message or Event Id that is been created when you face this issue ?

The below thread discusses the same issue and you can try out some troubleshooting steps from this and see if that helps you to sort the Issue. Microsoft Store app 0x80072EFD whilst on VPN

https://learn.microsoft.com/en-us/answers/questions/485782/microsoft-store-app-0x80072efd-whilst-on-vpn.html

I hope this information helps. If you have any questions please let me know and I will be glad to help you out.

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