Renew student Azure subscription

Question

Hello,
My student subscription will be expired soon so i need to renew it using the same student mail that i used before to create this subscription, my problem is when i put that student mail to renew the subscription an error message appears and told me that the mail has been used before ( for the creation of the same subscription).
Did any one can help me to renew the subscription using the same mail ( i don't have any other student mail to use it ).

Answer 1

@Zied BEN SALEM - Welcome to Microsoft Q&A and thanks for reaching out.

Sorry for the inconvenience this must have caused!

Microsoft Azure subscription and billing related issues are currently not supported in the Q&A forums, the supported products are listed over here: https://learn.microsoft.com/en-us/answers/products (more to be added later on).
I suggest you create a support request over here: https://azure.microsoft.com/en-us/support/create-ticket/. The ticket enables you to work closely with the support engineers and get a quick resolution to your issue.
FYI: Azure Billing and Subscription Management support is included in the Basic Support Plan without any charge. https://azure.microsoft.com/en-us/support/plans/

You can also try https://azure.microsoft.com/en-us/support/options/#support-plans and ideally the “Submit a support ticket” button will work on this page for them as a first step too.

Hope this helps. and please feel free to reach out if you have any further questions.

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