When the system freezes next time, you must check the Event viewer application error log. This will help to trace the possible cause.
You may also try How to use Performance Monitor on Windows 10
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Hello,
I have been struggling with a Windows 10 Freezing issue on several PC's for a few months now.
We have had a lot of troubleshooting and guessing work done trying to understand the root cause of the problem and potential ways to address it. For a long time, we have been under the impression that this is caused by an Axiom Dual NIC that we had configured on all our PC's. We were using those NICs with LACP (Link Aggregation Control Protocol) to Team the 2 NICs as one logical network interface so that it connects to our switch stack as one PC. For context, these PC's are going to be used for Fire Dispatch operations (public safety), which makes it a very critical issue to get addressed. Since then, we have swapped out the Axion NIC's with RealTek NIC's, and have used static link aggregation on the PC to team the NICs instead of LACP. This, unfortunately, still has not addressed our issue. Now, I am starting to think that the issue may not just be network-related but may be contained within the Windows OS instead.
Here are a couple of things that I have done/noticed:
sfc /scannow
to fix any corrupted files. I ran that on 2 PC's so far and BOTH of them reported When the system freezes next time, you must check the Event viewer application error log. This will help to trace the possible cause.
You may also try How to use Performance Monitor on Windows 10
Disable the Metadata Refresh task schedule
To do this try the following:
Download the PSExec tool
Exctract the PsExec64.exe.
Open PowerShell and run the following command: PsExec64.exe -s -i powershell.exe.
Run the whoami command
Disable the "Metadata Refresh" task schedule by running: Get-ScheduledTask -TaskPath "\Microsoft\Windows\Device Setup\" | Disable-ScheduledTask
Something that I am just realizing now. Not sure if this is helpful or not but I will post it anyways.
It appears as though Windows thinks the PC actually shutdown then freezing even occurs. In review of a more recent Event Viewer log, the PC says on the day it was power-cycled The previous system shutdown at HH:MM:SS on MM/DD/YYYY was unexpected.
. This tells me Windows thinks the PC was shut down at that time, even though it is still up. The power light on the PC is on, the monitor is on with an LED light indicating a signal is received (but showing all-black screen). USB devices (keyboard, mouse, touchscreen) are all unresponsive and potentially suspended.