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Device disabled by mistake

Bilal Mushtaq 1 Reputation point
2022-07-19T17:26:19.94+00:00

Hi,

I have disabled a device from my Microsoft account settings by mistake and now I am unable to use my account on that device. It asks me to contact administrator to re-enable the device. The error code is 2CAA20003. I have attached the screenshot of the error window that shows all the details. Kindly help me to resolve this issue.

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Microsoft 365 and Office | Office Online Server
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  1. Dillon Silzer 57,831 Reputation points Volunteer Moderator
    2022-07-19T17:52:42.917+00:00

    Hello @Bilal Mushtaq

    You will need to contact your IT administrator and they will need to re-enable your device in endpoint manager.

    1) They need to go to https://endpoint.microsoft.com/ > Users > Find your name > Click your name

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    2) Under Manage click Devices > Select the Device Name that is disabled > Enable.

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    You can find your device name (to provide to your administrator) by going to the Windows Start Menu > Type in "About Your PC" > Under Device Specifications it says Device Name

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    If this helps please mark as correct answer.

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