workflow blank upon clicking on edit workflow

sns 7,341 Reputation points
2020-09-13T08:50:37.21+00:00

I am trying to open 2016 site in 2013 designer
some workflows are opening and some are showing blank as per the below screenshot

24301-blank.png

and designer version is below
24198-designerversion.png

and I tried below steps, installed below 2

  1. https://www.microsoft.com/en-us/download/details.aspx?id=53389 ( 64 bit)
  2. https://www.microsoft.com/en-us/download/details.aspx?id=53389 ( SP 1 for Desinger 2013) I have installed 64 bit in both first and second steps
  3. cleared the designer cache

above 3 steps did not work out. Please help where I am doing wrong?

SharePoint Server Management
SharePoint Server Management
SharePoint Server: A family of Microsoft on-premises document management and storage systems.Management: The act or process of organizing, handling, directing or controlling something.
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Accepted answer
  1. Echo Du_MSFT 16,846 Reputation points
    2020-09-14T10:00:43.303+00:00

    @sns

    You could try to install SharePoint Cumulative Updates in SharePoint 2016.

    Please the following steps:

    1.Download the SharePoint Cumulative Updates: KB 4484506

    2.Install the Cumulative Updates
    Run as administrator to install KB 4484506. The update will take a few minutes, depending on your server capabilities.

    3.Run SharePoint Products and Configuration Wizard
    You can refer to this article SharePoint Server: Products Configuration Wizard

    If not, you could uninstall the SharePoint Designer 2013 and re-install it.

    Thanks,
    Echo Du

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