This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 3%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHI%3C/text%3E%3C/svg%3E)
I'm working on a laptop that is running Windows 10 Pro version 1803 (OS build 17134.1345) and continues to fail when trying to update to version 1909. It appears to be installing the version upgrade and then prompts to restart. When it restarts, it goes to the Installing Update 0% screen and then quickly restarts again with a message "Undoing changes made to this computer". It eventually comes back to the login screen and nothing has updated. When I look at the update history, it shows the error message "Failed to install on <date> - 0x8007001f"
I have tried updating all drivers, BIOS, firmware, etc. that I can through the HP Support Assistant and HP Image Assistant tools and running the Windows Update Troubleshooter does not help resolve this either. The one critical driver that will not update is the Intel(R) Management Engine Components (current version: 11.0.0.1153, and wanting to update to version 11.6.0.1045). I do not know if the 1909 version update is failing due to old system software/drivers or a different reason.
I ran the PowerShell command "Get-WindowsUpdateLog" and I have a log file available if that helps diagnose the root issue (see attached).24281-windowsupdatelog.txt
Any help in reading the log file to know the root problem or suggestions to resolve this would be much appreciated.
Thanks!
Hi @Hopkins IT Staff ,
Have you tried to perform an update by using the Windows 10 Update Assistant?
Hi @T. Kujala I did run it from both the "Check for Updates" built-in Windows update app, as well as the Windows 10 Update Assistant. Both resulted in the same outcome of the update failing.
With regular updates I have ran into this problem, the solution has be to clear out Windows update history: https://www.tenforums.com/tutorials/86709-clear-windows-update-history-windows-10-a.html
Hi,
Where did you get Windows 10 1909 ISO image? I checked your log file and find it is a third party website, right?
"one critical driver that will not update is the Intel(R) Management Engine Components (current version: 11.0.0.1153, and wanting to update to version 11.6.0.1045)"
Would you provide error capture after run Windows update troubleshooter?
We could run command line below as admin to repair corrupt system files at first.
DISM.exe /Online /Cleanup-image /Restorehealth
Then make sure all drivers are update if not it would cause upgrade failure, and disabled third party antivirus software and firewall.
After that download ISO image (Windows 10 2004) from Microsoft ISO download website, and install it manually to upgrade. But for Windows 10 1909, we can't get it any more unless we subscribed Volume Licensing Service Center (VLSC) and download it from there rather than use a third party website image.
If the issue persists, please check if any error codes recorded in the Event Viewer(Windows Logs\Applications, Setup, System).
As log analysis is out of our forum support, we recommend to create a ticket for your issue.
If you have plenty of time and not emergency to troubleshoot this issue, we will do our best to help on troubleshooting.
Bests,
============================================
If the Answer is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
Hi,
Any update？
If any reply is helpful for you, please mark it as answer.
If you have any confuse, please reply directly.
Bests,
@Hopkins IT Staff We have not heard from you for several days, any update for this issue?
If any information is useful for you, please accept it as answer.
Bests,
============================================
If the Answer is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
@Joy Qiao Hello, sorry for the long delay - this issue is something I'm helping as a side-gig and didn't get a chance to look at again until this past weekend. I attempted @Annabooks suggestion above by clearing update history but it did not fix my issue.
https://www.tenforums.com/tutorials/86709-clear-windows-update-history-windows-10-a.html
To answer your questions, I am running the standards Windows 10 Update Assistant downloaded from Microsoft, not a third party site. Unfortunately, I will not be able to attempt your suggestions - due to the age of the computer, the owner is going to purchase a new laptop, which will resolve his immediate need.
I will still try to wipe and re-install this laptop after the owner has migrated over to the new one, just to see if something like Windows Cloud Recovery tool will help.
Thank you for everyone's suggestions! Hopefully this will help someone else in the future, too.
Hi,
Thank you for your feedback. If you have any other issue about Windows, welcome back to Microsoft Q&A at any time.
Bests,
============================================
If the Answer is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.