windows 7 kb5015805

rehbejoh 1 Reputation point
2022-07-20T17:03:14.953+00:00

Does anyone know what will cause this update to stop at 72% and revert back. From what I can tell all of the updated needed for this is installed and purchased the Extended Security Update (ESU).

Windows
Windows
A family of Microsoft operating systems that run across personal computers, tablets, laptops, phones, internet of things devices, self-contained mixed reality headsets, large collaboration screens, and other devices.
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  1. Dave Patrick 426.1K Reputation points MVP
    2022-07-20T17:53:16.497+00:00

    Please run the system update readiness tool.
    https://www.catalog.update.microsoft.com/Search.aspx?q=KB947821

    Then post the results of;
    %SYSTEMROOT%\Logs\CBS\CheckSUR.log

  2. Dave Patrick 426.1K Reputation points MVP
    2022-07-20T19:15:56.157+00:00

    Might check the \windowsupdate.log file for clues.

    --please don't forget to upvote and Accept as answer if the reply is helpful--

  3. Carl Fan 6,836 Reputation points
    2022-07-22T10:15:54.63+00:00

    Hi rehbejoh,

    It seems that CheckSUR .log records no error. Based on my search, kb5015805 is a update related to IE. I suggest that we could perform a clean boot and disable security software temporarily.

    Then try to use command below to install.

    Wusa.exe d:\windows6.1-kb123456-x64.msu /quiet /norestart

    Clear Windows Update cache or reset windows update component to check.

    https://www.404techsupport.com/2013/01/18/how-to-delete-cached-windows-updates-in-windows-78/
    https://learn.microsoft.com/en-us/windows/deployment/update/windows-update-resources

    After that we could try to install again. If the issue still insists, I suggest that check Windows Update.log and CBS.log.

    C:\Windows\WindowsUpdate.log
    C:\Windows\Logs\CBS

    Best Regards,

    Carl