Cannot create subscription under new tenant

Question

Cannot create subscription under new tenant

Raymond Dean 116

When I try to create a subscription under a new tenant, I get the error shown below. I also included output from the console.

Why am I directed to a different tenant just to create a subscription?

NK 6 Reputation points

2022-11-30T05:18:19.2+00:00

Hi @Raymond Dean ,

I am curious if you were able to get to the bottom of this issue. I am facing this exact issue. Are you able to share your findings?

Thank you
Allwyn Mascarenhas 0 Reputation points

2023-09-04T05:58:44.26+00:00

getting this same issue, what's the root cause on this? is it the billing related issue or some permissions issues??

3 answers

Your answer

NK 6 Reputation points

2022-11-30T05:18:19.2+00:00

Hi @Raymond Dean ,

I am curious if you were able to get to the bottom of this issue. I am facing this exact issue. Are you able to share your findings?

Thank you
Allwyn Mascarenhas 0 Reputation points

2023-09-04T05:58:44.26+00:00

getting this same issue, what's the root cause on this? is it the billing related issue or some permissions issues??

Answer 1

Martin Meiner Tästensen 461

Hi @Raymond Dean

I have to admit, that this is not a scenario I have tested or verified. But my best guess would be that you are not allowed to create a subscription as a guest account.

It's not clear by your description if you created a new local user in the new tenant or if you are using your own user from tenant 1 for this procedure, but I assume that you are using your own account from tenant1. I can see two ways to workaround this - and the best way basically depends on your payment method.

Create a local user in the new tenant, provide the user with the correct permissions and see if this user can create the subscription (which is should be able to provided it have the correct permissions)
If you are using your guest account from tenant1: Go back to tenant1, create the subscription there , then open the new subscription and press "change directory" and point to the new tenant, and after that the subscription is living in the correct tenant.

Solution 2 requires the user to have permission in both tenants.

Martin Meiner Tästensen 461 Reputation points

2022-07-23T19:33:03.193+00:00

@Raymond Dean

Considering your response to pkaycr, i would suspect that you tenant 1 is named something like yourpersonalmicrosoftemailaddress.onmicrosoft.com? And the second is one you created and named yourself?

But the above is still the probable cause to your issue.
Raymond Dean 116 Reputation points

2022-07-27T02:10:38.083+00:00

@Martin Meiner Tästensen

I don't have any guest accounts.

Each tenant has 1 Global Administrator, which was automatically created. The "Source" says "MicrosoftAccount". The UPN for each account looks something like this:

email_outlook.com#EXT#@tenant1.onmicrosoft.com
email_outlook.com#EXT#@tenant2.onmicrosoft.com

Under each tenant, If you go to Active Directory, then choose "Properties" in the left panel, under "Access management for Azure resource", the toggle is set to YES:

... (email@harsh.com .com) can manage access to all Azure subscriptions and management groups in this tenant.

https://learn.microsoft.com/en-us/azure/role-based-access-control/elevate-access-global-admin
Eitan Shalev 0 Reputation points

2023-04-03T14:15:38.9833333+00:00

I'm facing the same issue. I tried option both options:

Option 1: The local user is not authorized on the billing and therefore cannot create new subscriptions

Option 2: I was able to create the subscription, however down the road, i faced other permission issues with Azure functions (I was not able to connect to the function app)

Any other thoughts that will allow me to create the subscription on the new AD tenant?

Thanks,

Eitan Shalev

Answer 2

David Broggy 6,196 MVP

Hi Raymond,
It looks like you’re trying to use some sort of limited feature tenant/subscription. (“This offer is only available to EA members”).
Consider getting a standard subscription and using that with your new tenant.
Also be sure you’re using an anonymous browser session to ensure your token isn’t associated with the limited feature subscription.

Raymond Dean 116 Reputation points

2022-07-21T15:15:48.017+00:00

Neither of my tenants have subscriptions at this time. I'm proceeding from the assumption that each Tenant will need its own subscription.

If I go to Tenant 1, I can create a subscription.

If I go to Tenant 2 and try to create a subscription, I get the aforementioned message: "In order to view your eligible offers, please click here to switch your directory to Tenant 1".

Answer 3

Peter Kayode 506

@Raymond Dean

Are you using a personal or work account for this?

Raymond Dean 116 Reputation points

2022-07-23T12:05:10.693+00:00

Personal Microsoft Account.

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Cannot create subscription under new tenant

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