Teams meeting invites not being sent to internal users

Question

Hello,

Please i need your help on this issue.

When sending out Teams invites from the desktop or web app, external users will get an email with the invite but internal users do not.

The meeting will appear in the internal users' calendar in the Teams app, but they will receive no notification of this.

Answer 1

Hi @IBN

To check what happens when the meeting invitation email is sent from Microsoft Teams, please contact your admin to run a message trace for this mail flow. In addition, it is also recommended to contact the internal user to check their Deleted folder or Junk email folder.

Besides, please check if their settings has turned on the meeting started notification like the following picture.

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