Windows Server 2019 browsers issue

Question

Windows Server 2019 browsers issue

Ruslan Shafikov 1

Hello,

We are using cloud windows server 2019. Users access server via RDM. Usually 2-3 users at the same time.

The problems is that internet browsers do not open for users. Admin can open browser and after admin close browser from task manager users can open. Cannot say exactly when it happens but seems like when user pc goes for standby. Browsers do not open again but remain in the RAM memory until admin remove it from task manager. We tried Chrome Edge and Mozilla same issue.

Reza-Ameri 17,336 Reputation points Volunteer Moderator

2022-07-24T15:14:57.293+00:00

Since when this problem started?
Is it part of the domain or domain controller?
Ruslan Shafikov 1 Reputation point

2022-07-25T13:59:39.083+00:00

I guess it started after User CAL license had been installed.

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Reza-Ameri 17,336 Reputation points Volunteer Moderator

2022-07-24T15:14:57.293+00:00

Since when this problem started?
Is it part of the domain or domain controller?
Ruslan Shafikov 1 Reputation point

2022-07-25T13:59:39.083+00:00

I guess it started after User CAL license had been installed.

Answer 1

Anonymous

Hi @Ruslan Shafikov ,

From your description, I think your main problem is that you cannot launch multiple browser instances at the same time in the remote environment, right? If this is the case, I think you have a similar problem to this thread.

As already mentioned, many modern browsers do not support this, so you need to use different profiles to enable different instances. In Microsoft Edge, it should be controlled by the UserDataDir policy.

You can try to open Microsoft Edge separately in different user environments, then navigate to the edge://version page and check the Profile path property. If they are the same, then the cause of the problem is the one mentioned above and you need to configure it's profile path accordingly. Something like this:

But if it's another question, or if I misunderstood something, please point it out and if possible, provide more relevant details will be better, it will help to solve the problem.

Best regards,
Xudong Peng

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Ruslan Shafikov 1 Reputation point

2022-07-25T14:14:39.997+00:00

Hi, thank you for your advice. The problem is not that Users cannot launch at the same time. I have checked Profile path they are different. Users can launch browser at the same time. The problem appears when User leaves Edge open on RDM for a long period on standby (without working) and usually after RDM closed. Then after user opens RDM again he sees no Edge opened. When trying to open browser again it won't launch. But Admin in task manager can see many Edge applications running in the background (seems like it launching in the background but not for User). So Admin closes them in Task manager and after User can launch Edge from its RDM. It happens with all browser. I hope I was able to explain.
Anonymous

2022-07-26T09:52:32.107+00:00

Hi @Ruslan Shafikov ,

Well, based on your description, it seems that the main problem is that when the remote desktop is disconnected, the program process does not end in time. I would like to know if same problem occurs in other applications (non-browser)?
Ruslan Shafikov 1 Reputation point

2022-07-26T16:47:09.237+00:00

We only use it for browsing but probably yes because one user experienced the problem with python on RDM.
Anonymous

2022-07-28T03:37:07.033+00:00

Hi @Ruslan Shafikov ,

Thanks for your reply. It looks like this is not just browser specific, but mostly a remote desktop related issue. I removed ms-edge tag, there will be other corresponding professionals to help you solve this problem.
Ruslan Shafikov 1 Reputation point

2022-08-04T13:14:19.953+00:00

Hi again, there is an update for this issue. I have checked task manager and found that Users remain open in the task manager even after RDM is closed. And each new session creates new user with the same name in the task manager, i don't know how it is possible to run many same Users at the same time, so its filling all the memory. The solution is for User to click Sign Out button before closing RDM as just closing do not remove all the processes from the memory. The question is it possible to limit inactive Users time limit in case they forgive to sign out?

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Windows Server 2019 browsers issue

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