Authenticator backup data not working.

Question

Hello, I have a Publix account associated with this outlook account. After erasing my phone since I couldn't access it (changed my password for security and it worked a bit too well!) I've noticed that the backup data isn't working to recover my work email. I don't need my data transferred I just want the account to be removed from 2FA, while awaiting an answer from staff I'll be asking my manager to send me emails with my schedule for the week in it. If it's the nice one I'll ask him if corporate can help with me this issue too, thanks for the future help!