Unable to change API Management service tier

Question

Hi, the documentation states that you can upgrade and downgrade from any tier but I'm having issues with that. We currently have a few instances of APIM in the Developer tier and want to upgrade one of them to Standard. If I select Basic or Standard and click save, nothing happens in the Azure portal and the upgrade never happens. If I attempt to upgrade to Premium then it works as expected. I even tried this on a newly created instance that hasn't been modified at all and it still will not upgrade.

The instances do not have multiple custom domains. a vnet, or self-hosted gateways. I know those are features that are only supported by Premium & Developer so that shouldn't be the issue.

Any ideas? Thanks!

Answer 1

**Update 7/26: **
@Dan Martinelli There was an azure portal issue where you may not be able to change the pricing tier from the portal, The issue is fixed now and getting deployed across all the regions.
As the workaround to change the pricing tier you can use this URL : https://portal.azure.com/?microsoft_azure_apimanagement_bladeModernizationUseNewGroupsPage=true and if it does not work, you can use PowerShell or Management REST API. The issue should be mitigated in some regions and in the next few hours it should be mitigated completely.

**7/25: **
@Dan Martinelli Thanks for reaching out. I have tried to reproduce the issue, but I couldn't reproduce the issue. The migration was successfully from APIM developer to Basic/standard SKU.
Can you please retry the operation again? It will take more than 45 minutes for the changes to get reflected. In case if you still observe the same issue then you can navigate to the activity log of your run history to get more details if the operation was succeeded or not and details on the error why the operation failed.
In case if you see 500 errors or didn't find much information then please share the operation ID along with the timeframe in UTC by navigating to the Activity log of your APIM instance so I can review the logs to assist you further.

Answer 2

Hello @Dan Martinelli

Thank you for your heads up.

I am wondering if you have checked at the subscription level if there is a quota usage limitation and in case , the answer is yes.... You can increase this quota usage from the portal itself or calling support.

Cheers,

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Answer 3

The only quota I could find was an inbound quota policy on the "Starter" product that is there by default when you set up an instance of APIM. I removed it just to be safe but it still will not let me upgrade.

Answer 4

Hi : )

Just wanted to give you more insights on this one as shown below:

https://azure.microsoft.com/en-us/blog/automating-quota-management-with-azure-quota-rest-api/#:~:text=Azure%20Quota%20API%20is%20a%20one-stop-shop%20for%20automating,up%20current%20quota%20usage%20and%20to%20request%20increases.

Cheers,

Please "Accept the answer" if the information helped you. This will help us and others in the community as well.

Answer 5

I wonder if you have this resource provider already registered (I do not have it register cause I do not use it yet) but review it as shown on the next image: