Adding external users to team chat group

Question

Dear All,

I tried to add external team user to my group chat, when add i see the message error "Some of these people are outside your org. adding them will create a new group chat". I want to add external team user to group chat and let's them see the chat history.

Answer 1

Hi @Suy Peang

This is by design for federated users. You may only add people to existing chats that already include external access participants (when created you select all that should be in it). Otherwise, you’ll create a new group chat with the internal participants and the external person that you’re adding.

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