
Hi @Nikhil ,
I suggest you try the following to see the result.
- Change a network environment to do a test.
- Delete the document in SharePoint Online, upload it again to the site library and then do a test.
- Check the users permission.
Please go to you library > library settings > Permissions for this document library > Check Permissions
Meanwhile, I’d like you to confirm and provide the following.
- Check if the issue only happens in the document.
- Check if the issue happens in a specific library.
- Do other users in your environment who are shared with the document are experiencing the same issue?
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