Outlook Add-in Keeps Disabling Every 30 Days. How Can I enable it permantly?

Question

Outlook Add-in Keeps Disabling Every 30 Days. How Can I enable it permantly?

Sonny B 141

Hi Everyone,

I installed a 3rd party add-in for Outlook and Outlook only lets me enable it for a maximum of 30 days. After that, Outlook disables it and then I have to go through the whole process of enabling it again.

Is there a way to permanently enable this add-in?

I have tried editing the registry from whatever I could find online and it has not resolved this issue.

I have tried modifying the registry and there was no GPO added unless this app created one on its own.

Any help is very much appreciated.

Thank you very much,

Sonny

ChristyZhang-MSFT 26,121 Reputation points Microsoft External Staff

2022-07-26T05:43:35.83+00:00

Hi @Sonny B ,

Welcome to our forum!

Does this issue occur with other add-ins?
And have you tried the suggestions as DillonJS mentioned?
Sonny B 141 Reputation points

2022-08-03T16:15:20.617+00:00

Hi Christy,

Outlook only lists this particular add-in. We have 2 other add-ins and they do not have this issue.

Thank you very much,
Sonny
ChristyZhang-MSFT 26,121 Reputation points Microsoft External Staff

2022-08-08T06:55:02.843+00:00

Hi @Sonny B ,

Thanks for your reply!

Looks like the issue is related to the specific add-in.
Have you try the suggestions as DillonJS mentioned?
Sonny B 141 Reputation points

2022-08-08T16:27:05.167+00:00

Hi Christy,

Yes, I tried what Dillon suggested and it still shows that this particular add-in will disable in 30 days; however, we are waiting for the 30 days to come up to see if it will disable itself or not.

Thank you very much,
Sonny

1 answer

Your answer

ChristyZhang-MSFT 26,121 Reputation points Microsoft External Staff

2022-07-26T05:43:35.83+00:00

Hi @Sonny B ,

Welcome to our forum!

Does this issue occur with other add-ins?
And have you tried the suggestions as DillonJS mentioned?
Sonny B 141 Reputation points

2022-08-03T16:15:20.617+00:00

Hi Christy,

Outlook only lists this particular add-in. We have 2 other add-ins and they do not have this issue.

Thank you very much,
Sonny
ChristyZhang-MSFT 26,121 Reputation points Microsoft External Staff

2022-08-08T06:55:02.843+00:00

Hi @Sonny B ,

Thanks for your reply!

Looks like the issue is related to the specific add-in.
Have you try the suggestions as DillonJS mentioned?
Sonny B 141 Reputation points

2022-08-08T16:27:05.167+00:00

Hi Christy,

Yes, I tried what Dillon suggested and it still shows that this particular add-in will disable in 30 days; however, we are waiting for the 30 days to come up to see if it will disable itself or not.

Thank you very much,
Sonny

Answer 1

Dillon Silzer 57,826 Volunteer Moderator

Have you tried changing the registry?

Outlook 2016 and newer: HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\16.0\Outlook\Resiliency\AddinList
Outlook 2013: HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\15.0\Outlook\Resiliency\AddinList

Take a look at this article below to walk you through:

How to prevent Outlook from disabling add-ins

https://www.techhit.com/how-to/prevent-outlook-from-disabling-add-in/

---------------------------

If this is helpful please mark as correct answer.

Sonny B 141 Reputation points

2022-07-28T18:51:46.553+00:00

Hi Dillon,

Thank you very much. I update the registry from the instructions and did copy/paste the add-in app's registry ID as well; however, in Outlook > File > Manage COM Add-ins, it still shows this add-in app as having 30 days before it's turned off again.

Please see screenshots.

Is there something else I can try?

Thank you very much,
Son
Dillon Silzer 57,826 Reputation points Volunteer Moderator

2022-07-28T19:15:46.227+00:00

This will not have an affect on the Add-ins window as displayed. You may just have to wait 30 days to see if it disables it.
Sonny B 141 Reputation points

2022-07-28T20:52:23.417+00:00

Hi Dillon,

Thank you very much. Will follow up in 30 days.

Best Regards,
Sonny
ChristyZhang-MSFT 26,121 Reputation points Microsoft External Staff

2022-08-01T08:00:36.5+00:00

Hi @Sonny B ,

We look forward to hearing from you! By the way, if you think this reply is helpful to you, please remember to mark it as an answer.
Sonny B 141 Reputation points

2022-09-01T17:25:07.32+00:00

Just a friendly follow up. Past 30 days now, 33 and the add-in is still running fine, so looks like this resolved the issue.

Thank you very much. :)
Sonny
Sonny B 141 Reputation points

2022-09-14T22:10:13.613+00:00

Hi Dillon,

Sorry, the Outlook add-in disabled itself today.

Is there another way to permanently enable this Outlook add-in?

Thank you very much,
Sonny

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Outlook Add-in Keeps Disabling Every 30 Days. How Can I enable it permantly?

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