Cannot Add New Signature to Outlook for MAC Version 16.63 (M365 Subsc)

Question

Cannot Add New Signature to Outlook for MAC Version 16.63 (M365 Subsc)

AJ-2100 1

I have recently switched over to the new look of Outlook from the Legacy version.

In doing so, I lost my signatures which would automatically populate when generating new email or responding to an email.

I have attempted to add a New Signature by using the "Edit Signature" and "Manage Signature" but when I open either box (they open the same box) and I click on the "+" to presumably add a new signature, nothing happens. The button clicks, and there is no option to add a new signature.

I have attempted to highlight a signature within the body of an email and clicked both as well - that did not work
I have added a new profile to see if that was the issue (i.e. some corruption) - that did not work.
I have attempted to add a signature within Outlook on the web browser with the idea that perhaps it would import in - that did not work.

Please send me instructions on how to ADD a New Signature ! :-)

Thanks

ChristyZhang-MSFT 26,126 Reputation points Microsoft External Staff

2022-07-27T02:21:04.64+00:00

Hi @AJ-2100 ,

Welcome to our forum!

Have you created the new signature as mentioned in following official article: Create and insert a signature in Outlook for Mac?

If not, please refer to it and create a new signature. After that, to add the signature automatically to all messages, you just need to choose the default signature for your account, as shown in the below figure:

Hope the above help!

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AJ-2100 1 Reputation point

2022-07-27T03:56:27.9+00:00

Yes I have attempted that as that is the ordinary way to do it - but As per my question, That does not work.

In the steps you provided, I get to step “4” - the plus sign (+), click on it, and nothing happens. Zero. Nothing. Nada.

3 answers

Your answer

ChristyZhang-MSFT 26,126 Reputation points Microsoft External Staff

2022-07-27T02:21:04.64+00:00

Hi @AJ-2100 ,

Welcome to our forum!

Have you created the new signature as mentioned in following official article: Create and insert a signature in Outlook for Mac?

If not, please refer to it and create a new signature. After that, to add the signature automatically to all messages, you just need to choose the default signature for your account, as shown in the below figure:

Hope the above help!

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
AJ-2100 1 Reputation point

2022-07-27T03:56:27.9+00:00

Yes I have attempted that as that is the ordinary way to do it - but As per my question, That does not work.

In the steps you provided, I get to step “4” - the plus sign (+), click on it, and nothing happens. Zero. Nothing. Nada.

Answer 1

Emilio Figueroa 31

Had the same issue after updating IOS. Here's a fix:

Revert Outlook to Legacy (Outlook Help Menu, select Revert to Legacy Outlook)
Select cancel on re-entering passwords.
Slide toggle to go back to New Outlook
Restart computer

This fixed it for me. Hope it helps.

Jason Scott-Taggart 1 Reputation point

2022-08-03T11:02:18.203+00:00

Fab, fixed for me too!
Anonymous

2022-08-07T18:52:07.863+00:00

Worked for me too! :) thanks!
NGW 1 Reputation point

2022-08-11T15:27:31.51+00:00

Genius! This worked for me. Thanks for the hack.
Dani Drotsky 1 Reputation point

2022-08-16T09:18:56.847+00:00

Thank you so much, this worked like a charm!
AJ-2100 1 Reputation point

2022-08-16T15:44:59.447+00:00

Where do I find the "Cancel" for: "Select cancel on re-entering passwords." ?

Thanks!!!
Kong, Sterlyn 1 Reputation point

2022-08-18T14:12:13.643+00:00

Thank you! Fixed it for me too.

Answer 2

ChristyZhang-MSFT 26,126 Microsoft External Staff

Hi @AJ-2100 ,

Thanks for your reply!

For this issue, I just searched again and found that this is a recent known issue: Can't create new signatures in new Outlook for Mac and existing signatures are missing.

Sorry I did not notify you at the first time, if the issue has any updates, I will post back here as soon as possible. Please be patient and thanks for your understanding and support.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

ChristyZhang-MSFT 26,126 Reputation points Microsoft External Staff

2022-08-01T08:37:29.84+00:00

Hi @AJ-2100 ,

Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back. If you think my reply is helpful to you, please remember to mark it as an answer. Warm thanks.
Gary McLuskey 1 Reputation point

2022-08-02T18:24:05.063+00:00

Hi

I’m having the same issue. When is this going to be fixed?

Answer 3

Mary Kay Nitchie 1

@Emilio Figueroa
Awesome advice! Your solution worked and was easy to follow. Thank you!
Mary Kay

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Cannot Add New Signature to Outlook for MAC Version 16.63 (M365 Subsc)

3 answers

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