bsod with nmi_hardware_failure

一雷 吴 1 Reputation point
2020-09-14T14:39:56.6+00:00

i just bought a lenovo ideapad l340, and when i use it sometine it will encounter bsod with nmi_hardware_failure. i tried reinstall the system but it is still the same. the bios is updated to the latest. the hump file is shown below.

MODULE_NAME: GenuineIntel

IMAGE_NAME: GenuineIntel.sys

STACK_COMMAND: .thread ; .cxr ; kb

FAILURE_BUCKET_ID: 0x80_4F4454_GenuineIntel_NOERRREC_IMAGE_GenuineIntel.sys

OS_VERSION: 10.0.18362.1

BUILDLAB_STR: 19h1_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {d5ef3836-2107-b7ec-b4d4-4d2ae9fc0e02}

Followup: MachineOwner

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  1. Molly Lu 581 Reputation points
    2020-09-15T01:56:42.753+00:00

    Hi,

    Welcome to Microsoft Q&A.

    According to the error message and your dump file, seems this issue is caused by hardware malfunction, especially CPU etc. And since you have already re-installed the system, then it may not related to the system itself.
    Bug Check 0x80: NMI_HARDWARE_FAILURE
    https://learn.microsoft.com/en-us/windows-hardware/drivers/debugger/bug-check-0x80--nmi-hardware-failure
    The image name GenuineIntel points to Genuine Intel CPU. It is suggested that you contact the computer hardware manufacturer for hardware diagnosis and support.
    Good luck!

    Best regards,
    Molly

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