Need a refund

Question

As my previous post, I am facing some problem registering Azure account. Surprisingly, I successed to sign up a Standard support using my personal credit card and got an inform letter from my bank immediately. Unfortunately, I am still unable to send a support ticket in azure. I can't even find the subscription I bought.
I am very disappointed with you Microsoft and thus I need a refund.

Answer 1

@謝瑋 - Welcome to Microsoft Q&A and thanks for reaching out.

Sorry for the inconvenience this must have caused!

Microsoft Azure subscription and billing related issues are currently not supported in the Q&A forums, the supported products are listed over here : https://learn.microsoft.com/en-us/answers/products (more to be added later on).
I suggest you create a support request over here: https://azure.microsoft.com/en-us/support/create-ticket/. The ticket enables you to work closely with the support engineers and get a quick resolution to your issue.
FYI: Azure Billing and Subscription Management support is included in the Basic Support Plan without any charge. https://azure.microsoft.com/en-us/support/plans/

You can also try https://azure.microsoft.com/en-us/support/options/#support-plans and ideally the “Submit a support ticket” button will work on this page for them as a first step too.

Hope this helps. and please feel free to reach out if you have any further questions.

If the above response was helpful, please feel free to "Accept as Answer" and "Upvote" the same so it can be beneficial to the community

Answer 2

No, I am still unable to submit the support ticket.

The irony is that the subscription I bought was the DEVELOPER Support Plans, and I don't have the permission to submit one even you said that it's free and further more that I should have the support plan.